AU Small Finance Bank—Relationship Officer Branch Banking

Job description

Description: Group Company: AU Small Finance Bank Limited Designation: Relationship Officer Branch Banking Office Location: 2885- Kolkata-Kasba Kolkata , AC MARKET HOWRAH Howrah , Ballygunge Kolkata Kolkata , Bangur Avenue Kolkata Kolkata , Behala Kolkata Kolkata , Burrabazar Kolkata Kolkata , City Centre Paschim Bardhaman , Clive Row Kolkata , Dalhousie Kolkata Kolkata , Dum Dum North 24 Parganas , Dunlop North 24 Parganas North 24 Parganas , Fancy Bazaar Guwahati Guwahati , GS Road Guwahati Guwahati , Gariahat Kolkata Kolkata , Howrah Howrah , Jessore Road Madhyamgram Madhyamgram , Kankurgachi Kolkata Kolkata , Near Curzon Gate Bardhaman , Near Shahid Chowk Paschim Bardhaman , New Town Kolkata New Town , Phoolbagan Kolkata Kolkata , Prince Anwar Shah Road Kolkata , Rash Behari Avenue Kolkata Kolkata , SF Road Darjeeling , Salt Lake Sector 1 Kolkata Kolkata , Salt Lake Sector 2 Kolkata Kolkata , Salt Lake Sector 3 Kolkata , Santoshpur Kolkata Kolkata , Sarat Bose Road Kolkata Kolkata , Sevoke Road Darjeeling , Shakespeare Sarani Kolkata Kolkata , Shyam Bazar Kolkata Kolkata , Tollygunge Kolkata Kolkata , Vip Road Kolkata Kolkata Position description: Responsible for managing customer relationships at the branch level, ensuring customer satisfaction, cross-selling banking products, and achieving branch targets. Primary Responsibilities: - - Manage customer relationships - Cross-sell banking products - Achieve branch targets - Ensure compliance with banking norms - Handle customer queries and complaints Additional Responsibilities: - - Conduct market intelligence - Support branch operations - Participate in promotional campaigns Reporting Team - Reporting Designation: - Reporting Department: Educational qualifications preferred - Category: - Field specialization: - Degree: - Academic score: Minimum 50% throughout academics - Institution tier: Tier 1 / Tier 2 Required Certification/s: NA Required Training/s: Banking Operations Training (preferred) Required work experience - Industry: Banking, Financial Services - Role: Customer Service, Sales - Years of experience: 2 to 5 Key Performance Indicators: - Customer satisfaction - Cross-sell ratio - Branch targets - Compliance score Required Competencies: - Customer Centricity - Communication - Sales Orientation - Problem Solving Required Knowledge: - Banking products - Regulatory norms - Customer service principles Required Skills: - Relationship building - Communication - MS Office tools - Problem-solving Required abilities - Physical: NA - Other: High adaptability Work Environment Details: Branch-based role with regular customer interactions Specific requirements - Travel: Yes – up to 20% of the time - Vehicle: Two-Wheeler Vehicle - Work Permit: Must be authorized to work in India Other details - Pay Rate: Fixed + Performance-based Incentives - Contract Types: Full-time, Permanent - Time Constraints: Standard banking hours - Compliance Related: Adherence to RBI and internal policies - Union Affiliation: