DHL—Senior Executive – Sales Support - EGM

Job description

Description: Job Title Senior Executive– Sales Support Function Commercial - Sales Support Reports To Manager - Business Development Location Egmore Travel Required 25% ​☐​ 50% ​☐​ 75% ​☐​ About DHL Blue Dart Express India: Blue Dart Express Limited, a listed company, is a leader in courier, integrated air express package distribution, and eCommerce in South Asia, offering a wide range of logistics solutions. Founded in 1983, it is recognised for reliable, time-bound, and secure delivery services across 55,000+ locations in India as well as internationally. Its competencies span across evaluation and contracting, planning and transition, delivery and execution, and specific service capabilities. We pride ourselves on innovation, digitalization, service excellence, and creating long-term partnerships with our clients, enabling businesses to thrive in the fast-paced logistics environment and ever-evolving supply-chains. It wholly-owns India’s only scheduled air cargo airline, Blue Dart Aviation Limited, since May 1994, and the Concorde Air Logistics Limited, a transport, storage, and communications business, since May 2004.  Blue Dart Express Limited is a part of the DHL Group's DHL eCommerce division, leveraging this global logistics leader’s network across 220 countries and territories to provide comprehensive express and logistics solutions to our clients. Our robust network and unmatched infrastructure have positioned the Blue Dart brand as a key India-grown logistics player with an unmatched and phenomenal global outreach rooted in the DHL brand of its majority shareholder.  We are proud to be consistently ranked among India’s Top 100 Great Places to Work, combining it with DHL Group’s Top Employer certification. Being an Employer of Choice is not just a goal; it’s a fundamental part of who we are, committed to creating a workplace where people are valued, empowered, and wear the sobriquet “Blue Darter” with honour.   If you are looking to join a purpose-led, people-first, company that shapes India’s supply-chains with integrity and safety, Blue Dart is where you belong. Blue Dart offers competitive compensation and comprehensive benefits, access to cross-functional, succession planning and global career paths, and strong culture of recognition.   Position Overview: The Executive – Sales Support is responsible for managing the billing and invoicing activities within the branch. The role also includes following up on timely collections from customers as per contractual terms and conditions and addressing any queries related to billing and payments. The incumbent will ensure accurate processing of invoices, customer interactions for payment follow-ups, and coordination with internal teams to resolve disputes or discrepancies. Job Purpose: This role focuses on ensuring the efficient management of billing and invoicing processes, ensuring timely collections, and maintaining strong coordination with finance and sales teams to drive accurate financial reporting and customer satisfaction. Key Roles & Responsibilities: Operational Responsibilities - Coordinate with the Branch Finance & Accounts Team for timely generation of bills for branch customers. - Verify all bills and invoices to ensure accuracy as per Blue Dart norms before forwarding them to clients. - Ensure timely dispatch of bills to customers as per schedule and follow up for confirmation of bill receipt. - Customize bills as per required formats, contractual terms, and customer-specific needs. - Work closely with finance teams to resolve any billing-related queries and disputes before the payment date. - Support the sales team in ensuring timely collections from customers by following up on outstanding payments. - Follow up with customers in cases of pending, short, or partial payments to ensure timely resolution. - Report invoices dispatched and cheque collection details to the Branch Finance & Accounts Teams on a regular basis. - People Responsibilities - Provide guidance and support to employees within the branch sales team to help them manage customer relationships effectively. - Ensure that the sales team in the branch is adequately staffed as per manpower requirements. Qualifications & Experience: Education: - Graduate degree in Commerce, Finance, Business Administration, or a related field. - Additional certifications in Billing, Accounting, or Financial Management will be an advantage. Experience: - 1-3 years of experience in billing, accounts, sales support, or financial operations, preferably in the logistics, courier, or supply chain industry. - Hands-on experience in handling invoices, payments, and customer follow-ups for collections. Skills & Capabilities: Technical Skills: - Strong knowledge of billing and invoicing processes, financial reporting, and account reconciliation. - Proficiency in MS Excel, accounting software, and CRM systems. - Understanding of financial compliance related to payments and collections. Key Competencies: - Attention to Detail: Ability to ensure accuracy in billing and financial reporting. - Customer Focus: Strong follow-up skills to ensure timely payments and dispute resolution. - Analytical Thinking: Ability to analyse financial data and identify discrepancies. - Communication & Negotiation: Strong ability to interact with customers for collections and issue resolution. Key Performance Indicators: KRAs KPIs Timely completion of billing and invoicing processes Adherence to defined timelines for billing at the branch Timely dispatch of invoices to customers Accuracy in collating billing data and customization as per contracts Accuracy in billing and customization Error-free invoices generated, and minimal corrections required Instances of incorrect invoice customization as per customer contract Timely receipt of payments from customers Percentage of payments received within defined timelines Ensure performance-driven culture Adherence to performance management system timelines and guidelines Why join DHL Blue Dart? When you join us, you’re not just taking a job—you’re becoming part of a purpose-led movement that’s reshaping the future of logistics across India and the world. At Blue Dart, we don’t just deliver parcels—we deliver excellence, innovation, and opportunity every day. Here’s what makes us stand out: - Great Place to Work® Certified—a testament to our people-first culture, inclusive environment, and commitment to your growth and well-being. - Competitive pay and performance-linked rewards that truly recognize your impact. - Structured learning, global exposure, and on-the-job coaching to help you grow faster than ever. - Best-in-class benefits—from comprehensive medical cover (including optional parental care) to financial wellness and generous time off. - A culture that celebrates diversity, innovation, and bold thinking—where your voice is heard and your contributions matter. - Global career paths across the DHL Group, opening doors to opportunities in 220+ countries and territories. - The pride of working with India’s most awarded logistics brand, trusted by millions and driven by purpose. This is your chance to do meaningful work, build a career without borders, and thrive in a company that’s not just a logistics leader—but a Great Place to Work. Come grow with us. Disclaimer: At Blue Dart Express Limited, all recruitment is conducted through a fair, transparent, and merit-based process aligned with our commitments to Human Rights and Diversity, Equity, Inclusion & Belonging (DEIB). Blue Dart does not request or accept any fees, deposits, or payments from candidates at any stage of the recruitment or onboarding process. Any such request is fraudulent and unauthorized. Blue Dart shall not be responsible for any loss arising from such fraudulent activity. For verification, candidates may write to bdjobs@bluedart.com. Skills: billing and invoicing, financial reporting, account reconciliation, ms excel, accounting software, crm systems, financial compliance, customer collections, dispute resolution, analytical thinking, customer relationship management, issue resolution, staffing management, performance management, logistics industry knowledge, supply chain knowledge, courier industry knowledge