AccorHotel—Housekeeping Executive

Job description

Description: Grand Mercure Bengaluru Gopalan Mall managed by Accor is located near the heart of Bengaluru with close proximity to major Techparks and key commercial & residential bubbles 212 Modern & Lavish rooms including 29 one and two bedroom suites with private terrace 10 elegant meeting spaces including a quaint alfresco and open terrace that can cater from 20 - 400 guests. Features an all-day dining restaurant, cafe & alfresco, a fitness centre, spa, swimming pool, an entertainment zone, library lounge, art gallery and business centre Prime Function: - Optimizes work productivity by effectively scheduling and allocating all available resources and recommends changes in methods, equipment, design, staff, to EHK in order to improve departmental standards/productivity and ensures implementation of the same - Ensures cleanliness and hygiene standards in all areas of the hotel - Ensures adherence to company and hotel policies by all departmental employees - Plans the organization of work within the department, including assignments, time schedules and vacations - Ensures all relevant documentation and records are updated and complete - Ensures guest requirements and requests are promptly and efficiently responded to in order to achieve customer satisfaction - Any matter which may effect the interests of the hotel should be brought to the attention of the Management. Key Responsibilities: People Management - Establish and maintain seamless co-ordination & co-operation with all departments of the hotel to ensure maximum cooperation, productivity, morale and guest service. - Interact with guests and personnel of the hotel in an efficient and friendly manner. - Provide effective support to the team to enable them to provide a range of effective and efficient services. - Ensure that the team has been trained for all safety provisions. - Motivate and develop staff to ensure smooth functioning of the department and promote teamwork. - Conduct on-going training and coach all the employees and ensure to maintain records. - Conduct briefing for Housekeeping Attendants. - Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction. - Guides and advises EHK on key performance indicators of employees in the department and ensures measurement of the same - Ensures adherence to company and hotel policies by all departmental employees Financial Management - Identify optimal, cost effective use of the resources and educate the team on the same. Operational Management Administration: - Daily closing stock of mini bar store - Prepare store requisitions and draw items for general store - To update pending maintenance list - To monitor the performance of desk - Responsible for the operation of department in the absence of the EHK / AEHK. - Maintain the housekeeping store and stock record by constant updating of receipts and issues - To ensure items are ordered before they reach the defined reorder level. - Responsible for the periodical physical Inventory of items in store and circulation Uniform, linen, guest supplies, cleaning supplies, Operational equipments and capital equipments Linen and uniform room: - Routine check on the condition of the linen and uniform and the quality of processing - Assign job to tailor - Inventory control of linen and uniform by conducting month end inventory - Quality audit – replacing worn out items with new ones from store, and regular discards - Issue of uniforms for new staff - Strictly adhere to exchange procedure and loan procedures - Submit required reports to EHK - Ensure laundry, linen and uniform room are pest free - Ensures all maintenance are reported on time to engineering department and timely action is taken Guest floors: - Routine check on the floor staff, condition of the linen and uniform, supplies, equipments and trolleys - Responsible for providing hygienically clean, safe and comfortable rooms with effective amenities and mini bar by checking all rooms critically and inspecting them - Plan for PMP schedule - Check occupancy reports and follow up with concerned personnel on thorough cleaning conducted, and status of under repair rooms - To ensure availability of rooms at all times based on arrival-departure pattern of the hotel by clearing departure rooms on priority and avoiding major break down in rooms by regular preventing maintenance programme - Responsible for the activities of all floor staff and housekeeping attendants under her jurisdiction - Responsible for cleanliness, upkeep and maintenance of all areas- pantries, trolleys, shafts, corridors, elevator landings, staircases etc - Responsible for smooth operation of the shift by ensuring all equipments are in good working condition and sufficient quantity of linen, and guest and cleaning supplies are provided to staff - Reporting defects in all areas and regular follow up with engineering department on pending maintenance - Reporting irregularities on the floor to EHK – Occupancy reports, damages, missing items, Lost and found properties of guests. - Responsible for effective mini bar management as per organization’s standards by checking and replenish mini bar and produce dockets for posting - Optimizes work productivity by effectively scheduling and allocating all available resources and recommends changes in methods, equipment, design, staff, to EHK in order to improve departmental standards/productivity and ensures implementation of the same Public area: - Detailed checking of public area - Follow thorough cleaning schedule strictly - Report all defects in area to the engineering department and ensure they are rectified immediately – Liaise with engineering department daily for the same - Responsible for smooth operation of the shift by ensuring all equipments are in good working condition and sufficient quantity of cleaning supplies are provided to staff - Plan for PMP schedule - To maintain a complete advance schedule of renovation of Public area in direct consultation and concurrence with EHK Staff training: - Ensures departmental employees are fully trained, conduct regular training sessions personally through class room and on the job training - Ensures attendance on behavioral and vocational training in own and related areas to enhance kills and encourage multi functionality - Ensures career development and succession planning for subordinates - Review the performance of direct subordinates and determine their development needs by using the appraisal system - Counsel subordinates in work related matters - Recommends hiring, promotions, increments, disciplinary action, performance related salary increments for all subordinates - Ensure department employees are fully trained on all hotel systems, procedures to ensure safety requirements. Diploma/Degree in Hotel Management or Hospitality Management. 2–4 years of experience in the Housekeeping Department, preferably in a hotel. Ability to supervise and guide Room Attendants, Public Area Attendants, and other team members.