AccorHotel—Front Office Executive

Job description

Description: Company Description Join us at Accor, where life pulses with passion!​ As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.​ By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.​ You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!​ You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.​ Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet. Hospitality is a work of heart,​ Join us and become a Heartist®. We are seeking a professional and customer-focused Front Office Executive to join our team in Mysuru, India. As the face of our organization, you will be responsible for delivering exceptional guest experiences while managing daily front office operations with efficiency and enthusiasm. This role offers an exciting opportunity to work in a dynamic environment where your organizational skills, interpersonal abilities, and commitment to excellence will directly impact guest satisfaction and operational success. - Greet guests and visitors with a warm, professional demeanor, ensuring a positive first impression and seamless check-in and check-out experiences - Manage room bookings, reservations, and guest inquiries with accuracy and attention to detail - Address guest queries and complaints promptly and professionally, resolving issues in a timely manner to ensure customer satisfaction - Maintain comprehensive front office logbooks and shift reports, ensuring all documentation is accurate and up-to-date - Coordinate with housekeeping and other departments to monitor room status and resolve day-to-day operational issues - Supervise and support the reception team, fostering a collaborative environment that promotes teamwork and professional development - Implement and maintain high standards of customer service, consistently exceeding guest expectations - Utilize property management systems and front office software to manage reservations, billing, and guest information - Maintain records of banquets, functions, and special events hosted by the organization - Identify cost-effective solutions and educate the team on optimal resource utilization - Display a proactive approach in identifying opportunities for service improvement and implementing innovative initiatives - Handle additional responsibilities as delegated by management, demonstrating flexibility and resilience - Diploma or Bachelor's degree in Hospitality Management, Business Administration, or a related field - Proven experience in front office operations, guest relations, or hospitality customer service - Strong interpersonal and communication skills with the ability to interact professionally with diverse guests and team members - Excellent problem-solving and conflict resolution abilities - Proficiency with property management systems (PMS) and front office software - Exceptional organizational and time management skills with the ability to multitask effectively - Attention to detail and accuracy in data entry and record-keeping - Professional phone etiquette and written communication skills - Ability to work flexible shifts, including evenings, weekends, and holidays as required - Demonstrated commitment to delivering outstanding customer service - Strong analytical skills to assess operational efficiency and guest feedback - Ability to work collaboratively with cross-functional teams - Resilience and adaptability in a fast-paced environment - Preferred: Experience in a hotel, resort, or corporate reception environment