EXL—Sr Exec - HV Survey

Job description

Description: - Responsible for writing and/or reviewing / editing survey reports submitted by field staff in a manner that is consistent with company policies, procedures and standards - Closely work with field staff to give constructive feedback and resolve all open issues - Follow appropriate Operating procedure - Meet quality goals - Meet office time service goals - Monitor e-mails, and respond in a timely manner - Send reports to clients - Handle additional duties as assigned Requirements: Bachelor's degree Responsibilities: Competencies - Good written and verbal communication skills, with an ability to think, react to situations and interact with onshore counterparts /client confidently - Domain experience in Property Insurance (Preferred but not mandatory) - Audit/ QA experience will be desirable - Must be assertive, persistent, and result-oriented, ability to work in a team environment and adhere to department guidelines - Knowledgeable in Microsoft Word, Excel and Power Point Skills Requirement Technical Skills (Minimum) - Proficient with computer systems and software including Microsoft Excel, Outlook and Word - Typing Speed of at least 30 WPM and 90% accuracy Soft skills (Minimum) - Good Communication Skills – - Able to express thoughts and ideas in an accurate and understandable manner through verbal and written format with internal and external contacts - High Levels of Comprehension – - Able to understand and follow information received from field staff or from the customer - Able to identify the main idea, cause and effect, fact and opinion, make inference, compare and contrast, sequence information, and draw conclusions basis the information acquired or provided - Customer Focus - Identifies and understands the (internal or external) customer’s needs - Detail oriented with excellent follow up skills - Teamwork - Works effectively with the team to accomplish goals, takes action that respects the needs of others and those of the organization - Effective interpersonal skills - Adaptability - Maintains effectiveness despite changes to situations, tasks, responsibilities, and people - Professionalism - Conducting oneself with responsibility, integrity, accountability and excellence - Work Standards - Sets own high standards of performance