JPMorgan Chase—Product Delivery Analyst

Job description

Description: Compliance, Conduct and Operational Risk plays a critical role in the successful execution of the firm’s Compliance, Conduct and Operational Risk mission. The function ensures the development and maintenance of a strong controls culture by developing and maintaining program infrastructure that identifies, measures, and monitors adherence. The team works closely with Business, Controls, Legal, Risk, Compliance and Audit functions to provide expertise on risk matters, assess and measure related risks, and monitor and test the adequacy of the firm’s control environment. This Analyst role provides exposure to key programs, analytics, and automation initiatives and requires partnership across Business, Finance, Digitalization, Operations and Technology groups. Job summary: As an Analyst within Compliance, Conduct and Operational Risk, you will be responsible for a broad range of product, business analysis, and testing activities. You will partner with stakeholders across Business, Finance, Digitalization, Operations and Technology groups to gather and document requirements and support change management activities. You will work with Technology partners to review business requirements and prioritize work for sprint planning using JIRA. You will create and execute testing artifacts, manage stakeholders through user acceptance testing phases, and support release readiness activities. You will identify and support data testing, analyze test results, and report key metrics to Senior Management. Job responsibilities: - Perform a product and business analyst role to cover functional and non-functional requirements - Establish rapport quickly with heads, business experts, and development teams to understand the bigger picture and to elicit and analyze requirements - Engage stakeholders and conduct requirements workshops to gather requirements - Develop requirements including user stories, acceptance criteria, flow charts, functional diagrams, and descriptions to communicate specifications, liaising with stakeholders across the Compliance, Conduct and Operational Risk organization - Track and document new changes requested, including helping to facilitate a change management process by reviewing requests, visualizing potential remediation steps, and communicating items to key stakeholders - Work with Technology partners to walk through business requirements and prioritize JIRAs for sprint planning - Create test cases, test plans, and other test artifacts; execute test cases; triage defects; and manage stakeholders assisting with the effort - Create and assist in managing all UAT phases and documents, release notes, and baselining rules - Assist with the overall planning and execution of the UAT process - Identify and support data testing, analyze test results, and report on key metrics to Senior Management Required qualifications, capabilities, and skills: - Minimum bachelor’s degree and five years of work experience in the banking or financial industry, preferably in risk, compliance, oversight and controls, or finance, specifically in Anti Money Laundering and employee compliance - Team player with excellent organizational and project management skills and the ability to manage competing priorities under tight deadlines - Strong business analysis and analytical skills with the ability to deliver insights and new features - Agile methodology experience or Scrum Master experience with user stories, tasks and epics, backlogs, and sprint planning activities using JIRA - Excellent communication and engagement skills - Stakeholder management skills with a proven ability to collaborate and build strong partnerships - Intellectual curiosity with a proven ability to learn quickly - Highly disciplined, self-motivated, and delivery-focused with the ability to work independently - Ability to develop partnerships across multiple business and functional areas - Working hours shall be EMEA hours from 12:30 PM to 9:30 PM IST Preferred qualifications, capabilities, and skills: - Product: CSPO - Business analysis: CBAP - Testing certification (for example, ISTQB, CMST) - Intelligent automation tools (for example, Pega, Alteryx, Python)