EXL
IT Services & IT-BPM
Delivery Lead
- Location Pune, Maharashtra, India
- Experience 15+ yrs
- Job type Full-time
- Posted 13 Oct 2026
- Qualification Master's / Bachelor's
You will be taken to EXL’s own careers page to apply. Job ID 9289.
Job description
- Lead the design and deployment of conversational agents using Dialogflow CX, Playbook and Google ADK leveraging GCP’s capabilities to deliver high-quality, context-aware voice and chat experiences
- Utilize Dialogflow CX to architect and implement multi-turn, context-aware conversational agents.
- Leverage Conversational Agents and Generators to deliver dynamic, personalized user experiences.
Responsibilities
- Configure and manage Datastores to enable adaptive, session-aware interactions.
- Integrate with REST APIs, databases, and third-party services to enrich bot capabilities.
- Conduct manual testing and flow optimization to ensure high accuracy in intent detection and seamless backend integration.
- Design and execute test cases to validate conversational flows and backend connectivity.
Requirements
Bachelor's/Master's in any stream 8+ years
