EXL
IT Services & IT-BPM
Manager - Quality Excellence
- Location Uttar Pradesh, India
- Experience 6-9 yrs
- Job type Full-time
- Posted 12 Oct 2026
You will be taken to EXL’s own careers page to apply. Job ID 21197.
Job description
- Lead the compliance governance framework for assigned functions, accounts, or processes, including review planning, prioritization, risk assessment, and reporting.
- Own the quality and effectiveness of OSD, QSD, SOP, policy, and process-document reviews, ensuring gaps are clearly identified, risk-rated, assigned, and closed.
- Oversee ongoing reviews to ensure compliance with QSD and approved requirements, and facilitate changes where standards, controls, or business processes evolve.
- Interpret complex business, regulatory, contractual, client, audit, and quality requirements and convert them into practical controls, review criteria, and governance actions.
- Plan and lead internal compliance reviews and support external audits, including audit readiness, evidence validation, stakeholder alignment, response quality, and closure governance.
- Analyze trends across audit observations, non-compliance themes, repeat gaps, overdue actions, and control weaknesses; present insights and recommendations to leadership.
- Guide process owners in strengthening documentation, control design, approval workflows, version control, and evidence retention while preserving operational practicality.
