Gold Loan Officer - Gold Loan - Sale - Delhi - Uttam Nagar (Part 02) - J Grades

Role Purpose

To drive gold loan sourcing, appraisal, and customer servicing at the branch level by ensuring accurate loan processing, strong customer engagement, and compliance with operational and regulatory standards.

Key Responsibilities

1. Customer Acquisition & Business Generation

• Source gold loan business through walk-ins, local references, and field activities

• Achieve monthly disbursement and portfolio growth targets

• Generate leads through referrals and cross-sell financial products (insurance, loans, etc.)

2. Gold Appraisal & Loan Processing

• Conduct gold valuation (purity testing, weight verification) as per company standards

• Process loan applications including documentation, KYC verification, and data entry

• Ensure accurate loan disbursement, renewal, and closure within TAT

• Counsel customers on eligibility, interest rates, and repayment terms