701577-Executive - Operations

Job Description – Front Office Executive – Operations Position: Front Office Executive – Operations Department: Hospital Operations / Front Office Reporting To: Front Office Manager / Operations Manager Location: Hospital Job Purpose To provide efficient and courteous front-office services to patients and attendants, ensuring smooth registration, appointment coordination, billing support, information sharing and overall patient flow while maintaining high standards of patient experience. Key Responsibilities

• Attend to patients and attendants at the hospital front office and provide courteous assistance.

• Manage patient registration, appointment scheduling and related front-office activities.

• Verify patient details, identification documents and required information during registration.

• Guide patients and attendants to appropriate departments, consultation rooms, diagnostic services and other facilities.

• Coordinate with doctors, nursing teams, billing, diagnostics and other departments to ensure smooth patient flow.

• Handle incoming calls and provide accurate information regarding hospital services, doctors, appointments and facilities.

• Assist patients with OPD/IPD admission-related processes as per hospital guidelines.