701638-Senior Executive - Operations

Senior Executive – Hospital Operations (JD) Position: Senior Executive – Hospital Operations Reporting To: Operations Manager / Hospital Administrator Job Purpose:To ensure smooth daily hospital operations, deliver excellent patient experience, coordinate interdepartmental activities, and maintain compliance with hospital policies, quality standards, and regulatory requirements. Key Responsibilities:

• Oversee daily operational activities across OPD, IPD, diagnostics, and support services.
• Coordinate with medical, nursing, and administrative teams for efficient patient care delivery.
• Monitor patient registration, admissions, transfers, and discharge processes.
• Ensure compliance with NABH/JCI standards, hospital SOPs, and regulatory requirements.
• Track operational KPIs, patient satisfaction scores, and service quality indicators.
• Handle patient grievances and ensure timely resolution.
• Support inventory management, procurement coordination, and cost-control initiatives.
• Prepare MIS reports and operational dashboards for management review.
• Conduct audits and implement process improvement initiatives to enhance efficiency.
• Coordinate with housekeeping, security, engineering, and other support departments to ensure seamless operations.

Qualifications:

• Bachelor's Degree in Healthcare Administration, Hospital Management, Business Administration, or related field.
• MBA/MHA preferred.

Experience:

• 4 to 8 years of experience in hospital operations, healthcare administration, or patient services. [Senior Exe...ions (IVF) | PDF]

Key Skills:

• Hospital Operations Management
• Patient Experience & Service Excellence
• Team Coordination
• SOP & Compliance Management
• MIS Reporting & Analytics
• Problem Solving & Decision Making
• Communication & Stakeholder Management

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