Birlasoft—ServiceNow Lead

Job description

Description: Area(s) of responsibility Skills: ServiceNow Developer(ITSM, CSM, Integration, Now Assist, Gen AI) Experience: 6-9 years Location: Noida Job description Effectively working with stakeholders both internally and externally to the organization. - Understand business requirements and implement technical requirements while working with standard design principles. - Engage with the Architect and Team Leads to produce high-level and /or detailed design of requirements. - Estimating development effort for requirements. - Demonstrating experience working with workflows in one or more key areas of the ServiceNow platform (e.g., ITSM, CSM, ITOM,ITAM and Now Assist with Integrations) - Drive process optimization, efficiencies and productivity using automation - Act as a mentor to support less experienced colleague - Strong understanding of ServiceNow best practices - Proven track record from developing and operating ServiceNow (7+ years) - Experience of working with Integrations, E-bonding is preferred - Strong analytical skills, communication, and presentation skills - Ability to manage customer and stakeholder expectations. Consultancy experience will be advantageous - Have the drive and determination to learn and continuously share your knowledge with others Preferred Qualifications - ServiceNow Certified System Administrator (CSA). - One or more advanced certifications (CIS ITSM, CIS HRSD, CIS Discovery, etc.). - Experience with Agile/Scrum methodology. - Exposure to ServiceNow App Engine / custom application development. Soft Skills - Strong analytical and logical thinking. - Ability to work independently and in teams. - Proactive in identifying opportunities for process improvement. - Excellent communication and interpersonal skills.