PwC—IN · Manager · Salesforce CRMA · GCC · Advisory · Bangalore

Job description

Description: Line of Service Advisory Industry/Sector Not Applicable Specialism Salesforce Management Level Manager Job Description & Summary At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives. Those in Salesforce user experience at PwC will focus on providing consulting services for enhancing the user experience of various applications. You will analyse user needs, design intuitive and user-friendly interfaces, and offer guidance and support for improving the overall user experience. Working in this area, you will enable clients to optimise user engagement, increase user satisfaction, and achieve their strategic objectives. Why PWC At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purpose-led and values-driven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us At PwC, we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm’s growth. To enable this, we have zero tolerance for any discrimination and harassment based on the above considerations. " Job Description & Summary: We are looking for a seasoned Salesforce CRMA Responsibilities:  Develop and maintain CRM Analytics components including Recipes, Dataflows, Datasets, Lenses, Dashboards, and Apps.  Build advanced analytical solutions using SAQL, CRM Analytics SQL, and Dashboard JSON.  Design data models, transformations, aggregations, and incremental data load processes.  Create and operationalize Einstein Discovery predictive models and prediction write-backs.  Integrate CRM Analytics with Salesforce, Snowflake, and other enterprise data sources.  Optimize dashboard and dataset performance through tuning and best practices.  Implement security, sharing, row-level access controls, and governance policies.  Support deployments using Salesforce DX, Git, Metadata API, and CI/CD pipelines.  Collaborate with business stakeholders to gather requirements and deliver actionable insights. Mandatory skill sets:  Strong hands-on experience with Salesforce CRM Analytics (Tableau CRM / Einstein Analytics).  Expertise in Recipes, Dataflows, Datasets, Dashboards, Lenses, Apps, SAQL, and Dashboard JSON.  Strong SQL, ETL, data modeling, and analytics experience.  Experience with Einstein Discovery and predictive analytics.  Knowledge of Snowflake integrations, REST APIs, and external data connectors.  Strong understanding of Salesforce Security Model, Roles, Permission Sets, and Sharing Rules.  Experience with Git, Salesforce DX, Metadata API, and CI/CD processes.  Excellent troubleshooting, stakeholder management, and communication skills. Preferred skill sets:  Salesforce CRM Analytics & Einstein Discovery Consultant Certification.  Experience delivering large-scale analytics implementations.  Experience working in enterprise reporting and business intelligence environments. Years of experience required: 6 to 8 Years Education qualification: BE/B.Tech/MBA/MCA/M.Tech Education (if blank, degree and/or field of study not specified) Degrees/Field of Study required: Bachelor of Technology Degrees/Field of Study preferred: Certifications (if blank, certifications not specified) Required Skills Salesforce Platform Optional Skills Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Coaching and Feedback, Communication, Creating Mock-Ups, Creativity, Customer Experience (CX) Strategy, Design for Usability, Design Review, Design Thinking, Digital Customer Experience, Embracing Change, Emotional Regulation, Empathy, Experience Design, Graphic Artistry, Human-Centered Design, Inclusion, Intellectual Curiosity, Interface Management, Iterative Design, Learning Agility, Optimism {+ 22 more} Desired Languages (If blank, desired languages not specified) Travel Requirements Not Specified Available for Work Visa Sponsorship? No Government Clearance Required? No Job Posting End Date August 28, 2026