Mahindra & Mahindra—DGM - PVT

Job description

Description: Responsibilities & Key Deliverables Key Responsibilities - Drive reduction in Warranty RPT (Repairs per Thousand), Warranty CPU (Cost per Unit), Unscheduled Visits, and Walk-home incidents through structured problem-solving methodologies. - Act as the single point of contact between Customer Care and Plant Quality teams for field quality concerns. - Lead investigation and resolution of product quality issues through cross-functional collaboration with Design, Supplier Quality, and Manufacturing teams. - Ensure timely containment, corrective actions, and closure of emerging and critical field issues. - Capture and institutionalize lessons learned from existing products and integrate them into new product development programs. - Conduct Reliability Growth Analysis (RGA) for new vehicle programs and ensure issue resolution prior to launch. - Assess field risks arising from engineering changes and recommend appropriate validation strategies. - Conduct dealer and field visits to identify early warning signals, collect customer feedback, and strengthen dealer technical capability. - Develop and publish quality dashboards highlighting warranty trends, field performance, and key quality risks for management review. - Drive Daily Work Management (DWM) practices and continuous improvement initiatives. - Lead, mentor, and develop high-performing teams through coaching, performance management, and capability building. Experience 15-20 years Industry Preferred Qualifications B.E./B.Tech in Electrical / Electronics Engineering / Mechanical Enginneering General Requirements - Strong understanding of EV architecture, vehicle systems, and subsystems, preferably in 3W or 4W vehicles. - Expertise in structured problem-solving methodologies such as 8D, QC Story, Six Sigma, DOE, and Root Cause Analysis.Good knowledge of warranty management processes and field quality systems. - Strong understanding of EV diagnostics and failure analysis. - Excellent data analysis and interpretation skills. - Sound knowledge of product development, validation, and verification processes. - Proven team management and leadership capabilities.Strong stakeholder management, communication, and collaboration skills. Our commitment to Diversity, Equity, and Inclusion At Mahindra and Mahindra Limited, we believe that diversity drives innovation, and inclusion is at the heart of everything we do. We are committed to cultivating a workplace where every individual feels valued, respected, and empowered to thrive. We are proud to be an Equal Opportunity Employer. All qualified applicants will be considered for employment without regard to age, caste, race, religion, color, ethnic origin, gender identity, nationality, physical or mental disability, medical condition, sexual orientation, educational background, marital or domestic partnership status, pregnancy or childbirth, veteran status, citizenship status, ancestry, financial status, or any other personal characteristic protected by applicable law. We actively encourage candidates from all backgrounds to apply and bring their unique perspectives to our teams. We are committed to ensuring an accessible and inclusive experience for all applicants. Together, we rise by embracing differences and building a future that reflects the communities we serve.