Zensar Technologies—L2 Production Support

Job description

Description: "L2 Production support engineer will be a key member of the of AMW Technologies applications team, a dedicated team of highly skilled technical resources supporting the Advice Wealth Management business on a 24x7 basis. The position provides an unparalleled opportunity to become a valuable member of our global technology team supporting a very dynamic and rapidly growing global Asset management business. You will be part of an inclusive, collaborative culture that rewards individuals for their contributions. You will work with a group of talented people who share a passion for high quality work that is in the best interest of our clients. Responsibilities: Troubleshooting & Incident Management – - Manage and Lead service restoration/recovery of applications. - Ability to drive production incident bridge calls for P1 and high priority P2 incidents. - The ability to assist team with troubleshooting efforts: log file analysis and research for Distributed technologies (JAVA, Oracle, Unix, Informatica, Container frameworks and orchestration frameworks) and Cloud Technologies (AWS, Azure) - Perform moderately difficult and independent assignments in troubleshooting, problem diagnosis and problem resolution in one or more technologies within the technical area of expertise. - Assess & recommend solutions for permanent fixes to improve application stability and resiliency. - Review production related changes upon risk assessments. - Should be open to learn new technologies/tools. - Very Good Working knowledge on the ITSM processes. Required Qualifications: Bachelor’s degree in Computer Science or similar field; or equivalent work experience. Experience with two or more technologies listed below: - Core-JAVA - Linux/Unix - Oracle/SQL Server - Service Now - Informatica Power Center - AWS Fundamentals - UNIX Scripting - ITIL Understanding - Docker - Kubernetes - Workload Scheduling tools Preferred Qualifications: - Hands on experience in Cloud administration and Devops tools is a plus - Hands on experience in supporting applications hosted on AWS and AWS Managed Services. - Knowledge of Tivoli Work scheduler (TWS), Mainframe System, RDBMS, SumoLogic, Dynatrace concepts is a plus. - Knowledge of Infrastructure (to include Middleware) components (e.g. Storage, Message queue (MQ), WebSphere, Managed file transfer (MFT) etc.) is a plus. - ITIL framework certification is a plus. - Experience with development or support of applications within the Financial Services industry (preferably in Investments/Asset Management).