Zensar Technologies—Project Management

Job description

Description: Service Delivery & Operations - Own end-to-end delivery operations across multiple programs, accounts, or portfolios. - Ensure SLA, KPI, and contractual compliance targets are consistently achieved. - Monitor delivery performance and drive proactive risk mitigation. - Establish operational governance frameworks and reporting mechanisms. - Lead service reviews, operational reviews, and executive governance forums. Workforce & Resource Management - Drive resource planning, forecasting, onboarding, and utilization management. - Ensure adequate staffing levels and skills alignment against business demand. - Partner with recruitment, HR, and delivery leaders on workforce strategies. - Monitor productivity, capacity, and operational efficiency metrics. Client & Stakeholder Management - Act as a trusted partner to client stakeholders and internal leadership. - Manage escalations and ensure timely issue resolution. - Develop and present operational dashboards, reports, and service insights. - Support business growth through customer satisfaction and service improvements. Continuous Improvement & Transformation - Identify opportunities for automation, standardization, and optimization. - Drive operational transformation initiatives and best practices. - Implement quality management and compliance processes. - Leverage data analytics to improve decision-making and service outcomes. Financial & Commercial Governance - Track delivery costs, productivity, and profitability measures. - Support budgeting, forecasting, and financial planning activities. - Ensure governance around vendor management, subcontractors, and third-party services. - Contribute to account growth and efficiency improvement initiatives. Leadership & Team Development - Lead, mentor, and develop operations managers and support teams. - Foster a culture of accountability, innovation, and continuous learning. - Drive employee engagement, retention, and performance excellence.