EXL—Assistant Manager-Procure to Pay-Invoice Processing-Complex

Job description

Description: We are seeking a detail-oriented and proactive professional to join our team. The role involves performing domain-specific tasks and handling queries with strong communication skills. The ideal candidate will have a solid understanding of accounts receivable principles and concepts and will engage with customers daily via email and MS Teams. Acting as the Voice of the Customer internally, you will represent customer needs and expectations effectively. Key responsibilities include delivering process training to new joiners, providing timely feedback, and ensuring corrective actions are implemented promptly. You will manage assist queues daily, maintain compliance with rules and regulations, and escalate requests when necessary. Meeting agreed KPIs and generating/updating client reports using relevant systems are essential aspects of the role. The candidate must exhibit strong proficiency in Excel and spreadsheets, demonstrate excellent verbal and written communication skills in English, and communicate convincingly with team members and clients. A commitment to quality and productivity standards, along with the ability to gather and analyze data to solve problems effectively, is crucial. You should be customer-focused, responding quickly with the best solutions to meet client needs.