EXL—Manager - Quality Excellence

Job description

Description: The resource will drive process management rigor to ensure superior service delivery by meeting or exceeding accuracy and related SLAs. They will support the development of process improvement and innovation strategies for client businesses and assist client transformation teams, EXL transformation, technology, and operations teams in process improvements. Facilitating the sharing of best practices from within and outside the organization, implementing and driving performance benchmarking, and supporting business development through RFP and RFI responses from a quality perspective are key responsibilities.