PhonePe—Product Operations Analyst

Job description

Description: PhonePe Limited (Formerly PhonePe Private Limited) is a technology company that builds digital platforms for Payments, Digital Distribution Services and Financial Services. Headquartered in India, the PhonePe digital payments app was launched in 2016. As of April 2026, PhonePe has over 70 Crore life-till-date registered users and a digital payments acceptance network spread across over 5 Crore merchants. PhonePe’s products and services include Consumer Payments (including Digital Distribution Services), Merchant Payments, Lending and Insurance Distribution services, and New Platforms, which comprise Share.Market (stock broking and mutual funds distribution platform), and Indus Appstore (Android-based mobile app marketplace). Culture: At PhonePe, we go the extra mile to make sure you can bring your best self to work, Everyday!. And that starts with creating the right environment for you. We empower people and trust them to do the right thing. Here, you own your work from start to finish, right from day one. PhonePe-rs solve complex problems and execute quickly; often building frameworks from scratch. If you’re excited by the idea of building platforms that touch millions, ideating with some of the best minds in the country and executing on your dreams with purpose and speed, join us! Conduct in-depth analysis of operational data to identify trends, patterns, and areas for improvement. ○ Translate data insights into actionable recommendations to drive operational efficiency and strategic decision-making. ○ Create and maintain regular (e.g., monthly/weekly/daily) reports and dashboards to monitor key performance indicators (KPIs) and business trends. Utilize various software tools and systems (Excel, SQL, data visualization tools) to extract, analyze, and visualize data, automating reporting processes where possible. We are seeking a detail-oriented and analytically skilled Product Operations Analyst to join our dynamic team in our innovative insurance tech company. The Analyst will play a pivotal role in optimizing our operational processes, enhancing efficiency, and contributing to the overall success of the company. This role requires a strong analytical mindset, excellent problem- solving skills, and the ability to collaborate effectively with cross-functional teams. Key Responsibilities: ● Data Analysis and Reporting: ● Process Improvement Support: ○ Support the evaluation of current operational processes, identifying bottlenecks and inefficiencies. ○ Assist in proposing and documenting process improvements to enhance productivity, reduce errors, and streamline workflows. ○ Contribute to the implementation of solutions that ensure compliance and mitigate operational risks. ● Issue Resolution and Documentation: ○ Monitor business application dashboards and anomaly detection systems for issues and errors. ○ Investigate root causes of errors and analyze their impact on business operations. ○ Provide insights on issue fixes to reduce business loss and support resolution efforts. ○ Create and maintain accurate and up-to-date documentation related to processes, issues, and solutions. ● Cross-Functional Collaboration: ○ Collaborate with internal teams (product, tech, business, and customer service) and external partners (insurance partners, vendors) to gather insights, share best practices, and support initiatives that optimize operations. ○ Liaise with partner insurance for day-to-day business operations and act as a bridge between partner SPOCs and internal business, product, tech, and customer service teams for resolutions, data, and operational alignment. Qualifications: ● Bachelor's degree in Engineering, Business, Finance, Operations Management, or a related field. ● Proven experience (0 - 2 years) in an Operations/Program Management, Product Operations and , or similar role within the insurance or financial services industry. ● Work experience in an analytical or operational support role within a dynamic and fast- paced environment. ● Strong analytical skills with the ability to interpret complex data and draw actionable insights. ● Proficiency in data analysis tools such as Excel, SQL, and data visualization tools. ● Excellent communication skills to convey insights and recommendations clearly to both technical and non-technical stakeholders. ● Detail-oriented mindset with the ability to work independently and collaboratively within a team. ● Strong problem-solving skills and a proactive attitude toward identifying and addressing operational challenges. ● Ability to thrive in a competitive and results-oriented work environment ● Industry experience in Insurance or Insuretech and a foundational understanding of how the insurance industry operates is a plus.