Mahindra & Mahindra—Assistant Manager-MQA Aggregates

Job description

Description: Responsibilities & Key Deliverables - Responsible for Field/internal Customer Quality of Aggregate & Driveline. - Handling field/warranty complaints, one of field concern, early mileage failure & PDI Concern. - Field failure parts tracking & analysis in coordination with Product stakeholders for RCA & actions, effective interaction with internal customers/dealers - Warranty data analysis, monitoring & initiate proactive actions for complaint reduction. - Handly independently critical field issues & closure. - Ensure timely closure of field failures with structured problem solving approach (QC story/G8D). - Conduct Product & Process Audits of Assembly & Machine shop. - Responsible for all field concerns related CTQ audit, vehicle plant audits & Dock Audit of RFD aggregates. - Supplier visits for failure parts Root cause analysis & verify the controls. - Effective monitoring/tracking & interpretation of MIS / reports - Conduct product audits (Global Demerit Audit of Aggregates as per plan for existing & upcoming launch model with ensuring on time NC closure, Outgoing Quality audit of RFD products/gears). - Frequent visits on Dealerships for critical issues diagnostic & Trouble shooting. - Co-ordinate Product Deviation & closure tracking. - Prepare presentation for Repair Orders, MIS & Tracking sheet for Senior Management review. - Attend ECN changes meeting & validate the effectiveness in GD audit. - Actively involve in New projects & ensure all open clearance in each phase. - Regular dealer connect for customer requirements understanding & closure Preferred Industries Automobile Education Qualification Bachelors of Technology in Mechanical; Bachelor of Engineering General Experience If BE 3 to 5 yrs System Generated Core Skills 7 QC Tools Analytical Thinking Microsoft Office People Management Presentation Skills Team Building System Generated Secondary Skills Communication Skills Consumer Focus Leadership Skills