Kotak Mahindra Bank—Regional Manager-Customer 360-Branch Banking-Sales

Job description

Description: Key Responsibilities: - Customer Engagement: - Interact with mapped customers via meetings, video calls, and telephonic conversations. - Handle a mapped book of ~1000–1500 customers across 2–3 branches (C Category). - Demonstrate and enroll customers in digital banking services. - Sales & Business Development: - Cross-sell and upsell across: - Assets: Home Loans, LAP, Car Loans, Personal Loans, Gold Loans, Working Capital, Commercial Vehicle Loans. - Liabilities: Current Accounts, Savings Accounts, Term Deposits. - Third Party Products: Life Insurance, General Insurance, Mutual Funds (Trinity). - Convert leads from VRM (Virtual RM) and CEC (Customer Engagement Center). - Achieve monthly sales and revenue targets. - Relationship Management: - Deepen existing relationships in CA, SA, and TD segments. - Ensure customer stickiness and upgrade category. - Handle service requirements like account opening, cheque book issuance, and product feature explanation. - Collaboration: - Work closely with internal teams (LI, GI, KSEC, IC, Asset) for timely business conversion. - Drive service activations and customer acquisition through referrals and family households. Candidate Requirements: - Education: Graduate/Postgraduate in any stream. - Experience: Minimum 1 year in banking or financial services. - Skills: - Strong communication and interpersonal skills. - Sales acumen and customer-centric approach. - Energetic, confident, and a go-getter attitude.