IDFC FIRST Bank—Customer Service Manager-Loan Centre

Ajmer, Rajasthan, India~5-10 yrs experienceNon-TechFull-timePosted 31 Aug 2026Master's

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Job description

Description: Job Requirements Job Description Job Title –Customer Service Manager - Loan Center Business Unit - Retail Banking Function - Customer Experience Job Purpose: The primary responsibility is to esure all the customers are attended to and resolution is given within defined TAT Roles & Responsibilities: '1. Productivity 2. Maintaining Service Quality 3. Average Handling Time 4. First Contact Resolution 5. Maintaining TAT for all customer requests 6. Xsell 7. Channel MIgratioin to alternate channels Educational Qualifications: Graduate - Any Post Graduate - Any Experience: NA

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