IDFC FIRST Bank—Lead Projects-Credit Card (Emerging Tech)

Job description

Description: Job Requirements About the Role The Lead Projects – Credit Card (Emerging Tech) is responsible for identifying and implementing emerging technologies in the payments landscape. This role involves liaising with FinTech players, networks, and solution providers to deliver best-in-class solutions while ensuring regulatory compliance. The role holder will manage end-to-end project implementation, including evaluation, requirement gathering, testing, and resolution of production issues, to enhance customer experience and maintain competitive advantage. Key Responsibilities Primary Responsibilities - Understand the changing landscape of payments and identify emerging technologies with relevant use cases. - Implement new payment and communication channels to enhance customer experience. - Liaise with FinTech players, networks, and solution providers to deliver innovative solutions. - Ensure stakeholder needs are fulfilled during implementation, adhering to regulatory compliance. - Leverage industry data, market research, and best practices to provide insights and recommendations. - Implement projects in tokenization, QR payments, and digital banking channels. - Evaluate business cases and implement solutions with stakeholder alignment. - Prepare business requirement documents covering business, regulatory, operations, and risk aspects. - Define functional and non-functional requirements for product launches and enhancements. - Manage end-to-end program/project delivery with support from technology and partners. - Conduct testing to ensure deliverables meet business needs. - Recommend new products and technologies to maintain competitive positioning. - Provide optimized solutions to minimize ecosystem changes and reduce cost and time. - Resolve production issues impacting customers and ensure root causes are addressed. - Liaise with stakeholders to resolve issues and ensure smooth business operations. Secondary Responsibilities - Support other program implementations dependent on core applications. - Recommend process changes to improve service efficiency and quality across the credit card lifecycle. - Facilitate customer-centric channels to provide seamless customer experience. - Support business in implementing technology and process solutions. What We Are Looking For Education - Graduate – Any (Full Time) - Postgraduate – MBA Experience - At least 6 years of experience in implementing emerging technologies in the payments industry. - Experience in managing projects related to tokenization, QR payments, and digital banking channels. Skills and Attributes - Strong understanding of emerging payment technologies and industry trends. - Ability to manage end-to-end project implementation and stakeholder coordination. - Excellent problem-solving and analytical skills. - Effective communication and collaboration with cross-functional teams. - Customer-centric mindset with focus on delivering seamless experiences. - Ability to provide optimized solutions with minimal ecosystem changes. - Proactive in identifying and resolving production issues.