Concentrix—Supervisor - Training (Sales Coach)

Job description

Description: Job Title: Supervisor - Training (Sales Coach) Job Description Designation: Sales Coach (Supervisor Training) Location: Bangalore Employment Type: Full-Time | 24/7 Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations. Key Responsibilities: - Sales Performance Improvement • Drive improvements in sales conversion, ARR, attachment rates, and other revenue-focused metrics. - Analyze sales performance trends and identify opportunities for individual and team improvement. - Conduct regular coaching sessions for low and mid-performing agents. - Create targeted development plans for agents with sales performance gaps. - Monitor coaching effectiveness and track performance improvements. Coaching & Development: - Deliver structured sales coaching using observation-based feedback. - Conduct side-by-side coaching, call listening sessions, and live interventions. - Build and execute Individual Development Plans (IDPs) for identified agents. - Support new hire nesting and early tenure performance improvement. - Facilitate refresher training sessions on sales techniques and product knowledge. Quality & Sales Governance: - Partner with Quality teams to identify key sales opportunities and behavioral gaps. - Participate in calibration sessions with Operations and Quality. - Review call audits and customer interactions to identify coaching opportunities. - Ensure coaching documentation is maintained and tracked effectively. Stakeholder Management: - Collaborate with Operations Managers, Team Leaders, Trainers, and Quality teams to drive sales performance initiatives. - Present performance insights and coaching impact during business reviews. - Provide recommendations for process improvements impacting sales outcomes. - Act as a trusted advisor to leadership on sales capability development. Reporting & Analytics: - Prepare weekly and monthly sales coaching dashboards. - Analyze conversion trends, opportunity losses, and performance drivers. - Track coaching penetration, effectiveness scores, and agent improvements. - Present actionable insights and recommendations to leadership teams. Desired Skills: - Sales Coaching • Consultative Selling - Objection Handling - Revenue Optimization - Performance Management - Adult Learning Principles - Call Evaluation and Feedback - Training Delivery Analytical Skills - Data Interpretation - Trend Analysis - Root Cause Analysis - Performance Reporting - Action Planning Behavioral Competencies - Strong Communication Skills - Influencing and Coaching Ability - Stakeholder Management - Problem Solving - Accountability - Team Collaboration - Customer Centricity - Results Orientation Qualifications - • Graduate in any discipline. - • Certifications in Sales Coaching, Training, or Learning & Development are an added advantage. - • 3+ years of experience in Sales, Operations, Training, Quality, or Coaching roles. - • Strong understanding of consultative selling and customer experience. - • Experience in a BPO/contact center environment preferred. Disclaimer:- 'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities. Location: IND Bangalore - 2nd Floor Divyasree Towers Bannerghatta Main Road Language Requirements: Time Type: Full time