Amazon—Sr. Product Manager - Tech, Online Merchants, Amazon Pay

Job description

Description: Amazon Pay is reimagining how hundreds of millions of Indian consumers pay across the internet. We are looking for a Senior Product Manager - Tech to lead the Online Merchants product charter within Amazon Pay India. In this role, you will own the product strategy and roadmap for scaling Amazon Pay as the preferred payment partner for online merchants serving India's affluent digital-first customer base. You will drive two interconnected missions: (1) grow Amazon Pay's presence across India's top online merchants (food delivery, quick-commerce, travel, digital content, D2C) by building category-leading payment experiences and SDK capabilities, and (2) pioneer Amazon Pay's entry into Agentic Commerce - enabling AI-native payment experiences for conversational commerce platforms and large language model-based shopping agents. This is a high-impact, high-ambiguity role at the intersection of payments, merchant platform strategy, and emerging AI commerce. You will work across engineering, business development, fraud/risk, and external partners (major merchants, AI platforms, global protocol consortiums) to define what the future of payments looks like in an agent-driven world. Key job responsibilities Product Strategy & Roadmap (Online Merchants): Own the end-to-end product vision and quarterly roadmap for Amazon Pay's Online Merchant vertical, covering payment experience, merchant selection, and revenue growth. Define and drive the strategy for payment CX innovations (checkout experiences, smart wallet, instrument-level recommendations) that improve transaction success rates and customer retention. Identify and prioritize new merchant categories and integration channels (aggregators, TSPs, D2C platforms) to expand Amazon Pay's addressable selection. Own SDK and developer experience strategy, reducing merchant integration time and driving self-service adoption. Agentic Commerce: Define and execute Amazon Pay's strategy for AI-native commerce - enabling payments within conversational AI platforms, voice assistants, and LLM-based shopping agents. Drive partnerships and protocol integration with global AI platforms and open payment protocol consortiums. Work with internal teams (Alexa, international payments) and external platforms to build payment handler capabilities that support India-specific payment methods (UPI, Pay Later, wallet) in agentic flows. Cross-Functional Leadership: Partner with engineering teams to deliver complex, multi-quarter product initiatives on time and at quality. Collaborate with business development on merchant negotiations, commercial terms, and go-to-market motions. Work with fraud/risk teams to balance growth with responsible scaling (2FA, device binding, fraud controls). Influence senior leadership with data-driven narratives, trade-off frameworks, and clear prioritization rationale. A day in the life Your mornings might start with reviewing overnight payment success metrics from your top merchants, identifying any MSR (Merchant Success Rate) dips and coordinating triage with engineering. Mid-morning, you lead a sprint planning session with your dev team on the next phase of the bottomsheet payment experience rollout to a new merchant cohort. After lunch, you join a cross-team working session with Amazon's international payments team and an external AI platform to align on payment protocol requirements for India-specific instruments. You follow that with a deep-dive into fraud risk controls for your Pay Later product expansion, working with the risk science team to set thresholds that balance customer conversion with fraud prevention. By end of day, you are writing a 1-pager for leadership proposing a new strategic merchant integration, laying out the customer opportunity, technical feasibility, and revenue case. Your stakeholders include engineering managers, principal engineers, BD leaders, data scientists, and senior PMs across Amazon Pay and partner organizations. About the team The Amazon Pay Online Merchants team is responsible for building Amazon Pay's presence beyond the Amazon ecosystem - powering payments at India's leading internet companies across food delivery, quick-commerce, travel, entertainment, and D2C. We serve millions of monthly active users and work with dozens of top-tier merchants. Our mission is to build the most preferred payment experience for India's digital-first consumers wherever they shop online. We operate like a startup within Amazon - moving fast, owning outcomes end-to-end, and constantly experimenting to find product-market fit in new categories. The team culture values deep customer empathy, rigorous data orientation, and a bias for action. We believe the best products emerge from PMs who understand both the technical architecture and the business economics. We are a small, senior team where each member owns significant scope and has direct exposure to Director/VP-level leadership. Requirements: - Bachelor's degree - 7+ years of product or program management, product marketing, business development or technology experience - Experience owning/driving roadmap strategy and definition - Experience with feature delivery and tradeoffs of a product - Experience contributing to engineering discussions around technology decisions and strategy related to a product - Experience managing technical products or online services - Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning - Experience in using analytical tools, such as Tableau, Qlikview, QuickSight - Experience in building and driving adoption of new tools Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.