Amazon—INFC FC Trainer, INFC Learning and Development

Job description

Description: At Amazon, we strive to be Earth’s most customer-centric company where people can find and discover anything they want to buy online. We hire the world’s brightest minds, offering them an environment in which they can relentlessly improve the experience for customers. Innovation and creativity are built into the DNA of the company and are encouraged at all levels of employment. Every day we solve complex technical and business problems with ingenuity and simplicity. We’re making history and the good news is we’ve only just begun. Amazon is a highly data driven company highly passionate about its customers. In this context it is vital to ensure the customers always get their orders on time and with quality. The processes at the FCs are largely manual involving large numbers of associates. One of the most critical roles is that of a FC Trainer who mentor/guide Process assistants, associates a towards ensuring meeting the customer expectation by following our standard work practice keeping safety & quality in mind. Job Deliverables: 1. Administrative management of associates and Process assistants 2. Job allocation to associates 3, Monitoring and mentoring of associates on productivity, quality and safety. 4. Preparing and implementing training and development plans for associates 5. Partnership with FC departments IB, OB and FCD Key job responsibilities 1. Access Management : New hire login creation and permission management for new and existing resources 2. Shift Coverage : Support Provide shift-level coverage for training operations and administrative support 3. Training Progress Reporting : Track and report training progress across assigned sites Key job responsibilities Key job responsibilities 1. Access Management : New hire login creation and permission management for new and existing resources 2. Shift Coverage : Support Provide shift-level coverage for training operations and administrative support 3. Training Progress Reporting : Track and report training progress across assigned sites Basic qualifications - 1+ years of customer-facing environment, warehousing, logistics or manufacturing experience - Bachelor's degree - Speak, write, and read fluently in English - Experience with Microsoft Office products and applications - Experience with Excel Preferred qualifications - 2+ years of customer-facing environment, warehousing, logistics or manufacturing experience Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Key job responsibilities -Deliver regional training for 3P training teams across assigned Fulfillment Center sites; ensure timely refresher training for associates needing improvement in quality performance -Monitor associate maturity with a focus on quality performance metrics, and track readiness for hiring -Lead the analysis, design, and evaluation of learning programs; develop customised learning solutions that optimise performance and promote policy compliance -Ensure L&D curriculum is accurately tracked and maintained in the Learning Management System; assist in developing standardised learning management processes, procedures, and templates -Measure program effectiveness and scalability using continuous feedback loops to identify gaps, recommend improvements, and create scalable solutions that improve learner retention -Provide actionable feedback for training module improvements based on field observations and training effectiveness data -Handle training-related escalations, coordinating with site operations teams for swift resolution; independently manage internal and external stakeholder relationships to ensure alignment on training priorities Requirements: - Experience with written and verbal communication and presentation - Experience using Microsoft Office (Excel, Word, PowerPoint, Outlook) - Bachelor's degree or above Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.