Microsoft—Digital Asset Enablement Manager

Job description

Description: Overview Join the Trust & Integrity Protection team and help shape the future of Digital Asset compliance and operations at scale. As organizations increasingly adopt AI-enabled development and business-led digital solutions, the need for clear ownership, guidance, and operational readiness has never been more critical. Our Digital Asset team plays a pivotal role in empowering asset owners to successfully navigate compliance, governance, and lifecycle management requirements while accelerating innovation at scale. As a Digital Asset Enablement Manager, you will drive the strategy, development, and execution of programs that enable digital asset owners to operate confidently and compliantly throughout the asset lifecycle. You will establish scalable guidance, improve owner readiness, and create support mechanisms that reduce friction, improve efficiency, and strengthen compliance outcomes. Working across risk, compliance, engineering, and business stakeholders, you will help shape how thousands of digital assets are managed in an evolving AI-driven landscape. · Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees, we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond Responsibilities • Develop and own end-to-end enablement strategies, guidance, and resources that clearly define digital asset owner responsibilities across the asset lifecycle and applicable risk domains. • Establish and maintain a centralized source of truth for policies, procedures, templates, training materials, and operational guidance, ensuring content remains current, accessible, and scalable. • Design and operationalize support programs, including office hours, drop-in sessions, consultations, and self-service resources, to improve asset owner readiness and accelerate issue resolution. • Partner with vendors, engineering, risk, and business stakeholders to identify enablement gaps and implement solutions that drive consistent and compliant execution. • Monitor, measure, and continuously improve the asset owner experience through feedback collection, insights, and data-driven program enhancements that reduce rework and increase efficiency. • Provide support and coverage for complex issues, ensuring timely resolution and minimizing operational, compliance, and control risks across regions and time zones. • Drive adoption of best practices, governance processes, and AI-enabled capabilities that support business-led ownership while maintaining strong compliance and risk management standards Qualifications Required Qualifications Bachelor's Degree in Business, Information Systems, Program Management, Compliance, Risk Management, Communications, or related field AND 4+ years of experience in program management, operations, compliance, governance, enablement, training, or customer success; OR equivalent experience. • Experience developing and scaling operational guidance, training content, knowledge management systems, or enablement programs. • Experience managing cross-functional initiatives and influencing stakeholders across business and technical organizations. • Strong written and verbal communication skills with the ability to simplify complex governance, compliance, or technical concepts for diverse audiences. Preferred Qualifications • Experience supporting digital asset governance, risk management, compliance programs, or technology operations. • Experience building self-service support models, knowledge bases, communities of practice, or readiness programs. • Experience leveraging AI and automation to improve operational efficiency, user experience, and program scalability. • Demonstrated success using metrics, feedback, and continuous improvement methodologies to drive measurable business outcomes. • Experience working in a global environment with distributed stakeholders and support requirements across multiple time zones. This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled. Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.