Genpact—Master Black Belt 3

Job description

Description: Master Black Belt Ready to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises. Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook. Job Description • Crafting, planning and driving the value generating roadmaps on the aligned account • Working with Transformation Services, Solutions, Transition, Training, Ops and Practice to understand and deliver contractual commitments, deal books and customer priorities; • Working with Ops leads, Vertical Leads and customers to craft, implement and drive Value Generating [VG] roadmaps and/or Transformation Roadmaps (Digital and Analytics Included); • Initiating and leading benefit Master Black Belt [MBB] projects that improve end-to-end processes and drives significant business impact for customers; • Working closely with Operation and Functional Teams to identify process bottlenecks, conduct root cause analysis and implement process improvements & digital solutions across the business or organization; • Building Process Perfection culture in the team; • Providing Team Leadership in the application of Lean & Six Sigma tools and Process Excellence methodology; • Driving Standardization and Global Best Practices within the organization by using specialists across Practice, Transitions, IT and other relevant functions; • Motivating organizational change within Operations and customer organization; • Coaching & Mentoring Black Belts and project teams to drive value for customers based on the roadmap cooperated with them; • Design, implement and mentor Performance Management to enable employees and teams understanding of the goals and to identify how individual and team outputs delivers to the achievement of the function objectives; specifically through handling the performance cycle to ensure operational alignment and intra-Complex cascading of function goals and Key Performance Indicators across the vertical • Fulfilling the requirements and achieving MBB Certification within 18-30 months; • Take over increased responsibilities within the described activities above; • Training other team members regarding the daily tasks whenever vital and requested by the manager; • Complete any other job-related tasks assigned by the Quality function management; • Building strategic relationship skills experience with peers from TS, Consulting, Solutions, Transitions, operations and with operating leaders to facilitate goals and objectives; • Clarifying the roles and appoints responsibilities of each member of the team • Challenging the team to develop as leader • Lead and oversee digital transformation projects; Identify opportunities for process improvement and optimization; Develop and implement Lean Six Sigma strategies and methodologies; Train and coach team members in Lean principles; Conduct data analysis to identify root causes of inefficiencies; Collaborate with cross-functional teams to drive change initiatives; Monitor and evaluate project outcomes to ensure goals are met; Provide regular progress updates to senior leadership; Drive a culture of continuous improvement and innovation within the organization. Qualifications Bachelors - Commerce, Bachelors - Economics, Bachelors - Finance, Masters - Business Administration, Masters - Business Analytics Certifications Advanced Lean Six Sigma Black Belt Certification Course - Council for Six Sigma Certification (CSSC)Council for Six Sigma Certification (CSSC) Required Skills Lean Six Sigma (LSS), Microsoft Project, Minitab, Process Consulting, Process Standardization, Project Management Language English (Required) Language Proficiency - Proficient - C2 Additional Job Location - Job Type Regular Master Skill List - Lean Digital Transformation Remote Type - Hybrid Work Shift - Variable (India) Why join Genpact? • Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter • Make an impact – Help global enterprises solve business challenges that matter • Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead • Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day • Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.