EXL—Senior Executive

Job description

Description: - Handling inbound phone calls, chats, and emails from customers. - Assisting customers in finding resolutions on customer query/issues/concerns - Helping customers understand our products, navigate the application process, and move confidently through each step of their experience. - Manage customer expectations on timeline and resolution. Find best solutions to ensure customer requirements are met - Treat customers in a consistent, courteous, and efficient manner according to quality monitoring guidelines