EXL—Executive

Job description

Description: Job Description Position Title, Responsibility Level Executive Function Healthcare Reports to Team Manager Permanent/ Temporary Permanent Span of Control Individual Contributor Location Noida, India Basic Function - Work Type - Back office (Level 2) - Case creation in Client tool/application, basis the data received - Once the case is received, action to be taken as per Standard Operating Procedure - Determine if case can be processed and/or to be routed to another queue - If case creation needed- Identify the procedure and diagnosis codes in the fax, create case, add notes (standard templates to be followed) and task timely to correct team/nurse for further handling. High priority on compliance Essential Functions - Navigate through multiple system / applications for data gathering - Proficiency with computer skills (navigating multiple systems and keyboarding) - Understand the goals and standards to ensure that quality and productivity standards are met - Accurate and timely updating of the database - Meet the agreed upon KPIs as per the operational definitions and targets - Participate in the User Acceptance Testing as needed - 98% - 100% attendance during training/nesting period is required - Must be flexible to work hours with Monthly work schedules changes Primary Internal Interactions - Actively participate in the team meetings, discussions and provide inputs - Calibrate, Cooperate and support the team in pursuit of achieving and exceeding team goals Primary External Interactions - None Organizational Relationships Reports To : Team Manager Supervises : None Skills Technical Skills - Working knowledge of MS office (Word and Excel) and Internet / Outlook Process Specific Skills - Strong comprehension skills - US Healthcare knowledge is preferred but not mandatory Soft skills (Desired) - Written Communication – Good - Verbal Communication - Average Soft Skills (Minimum) - None Education Requirements Diploma/Graduation with a minimum 15 years of education Work Experience Requirements 0 to 1 year of experience Annexure: Acknowledgement (acknowledge that the information contained in this document is factual and complete) ___________________________________ ___________________________________________ ____________________________ Candidate Supervisor/Manager Date