EXL—Senior Technical Manager

Job description

Description: Basic Functions - Skilled and motivated .NET and SQL Application Support professional to join our Production Support team. The successful candidate will be responsible for providing technical support, troubleshooting, and maintaining .NET-based applications and SQL databases in a production environment. You will work closely with development teams, end-users to ensure the smooth operation and availability of business-critical applications - Application Support Monitor, maintain, and support .NET applications in a production environment. Troubleshoot and resolve application issues reported by users or identified through monitoring tools. Collaborate with development teams to deploy patches, updates, and new releases. - SQL Database Management: Troubleshoot and resolve database-related issues, ensuring data integrity and availability. Write and optimize SQL queries, stored procedures, and functions as needed. - Incident Management: - Strong problem solving and analytical skills and the ability to “roll up your sleeves” and work to create timely solutions and resolutions, to validate, verify, communicate, and resolve application issues. - Provide support to end-users by addressing application-related queries and issues - Conduct user training sessions as needed to improve user proficiency with the applications. - Identify and address performance bottlenecks to improve application efficiency. - Maintain comprehensive documentation of application configurations, procedures, and troubleshooting guides. - Identify opportunities for process improvements and contribute to the development and implementation of best practices. - Stay updated with industry trends, technologies, and best practices in .NET and SQL development and support. Respond to and manage production incidents in a timely manner, ensuring minimal impact on business operations. Document and track incidents, resolutions, and root cause analysis. Work with cross-functional teams to implement preventive measures and reduce future incidents. Essential Functions - Strong problem solving and analytical skills and the ability to “roll up your sleeves” and work to create timely solutions and resolutions, to validate, verify, communicate, and resolve application issues. - Provide support to end-users by addressing application-related queries and issues - Conduct user training sessions as needed to improve user proficiency with the applications. - Identify and address performance bottlenecks to improve application efficiency. - Maintain comprehensive documentation of application configurations, procedures, and troubleshooting guides. - Identify opportunities for process improvements and contribute to the development and implementation of best practices. Stay updated with industry trends, technologies, and best practices in .NET and SQL development and support. Primary Internal Interactions - Share / spread knowledge with team members as well as internal. - Pro-active in maintaining and increasing the teams and your own technical knowledge. Primary External Interactions - Communicate with onshore stakeholders & Executive Team Members. - Client and stake holder Interactions to better understand expectations & streamline solutions. If required should be a bridge between the stake holder and the development team.