Ericsson—Associate Engineer

Job description

Description: Join our Team About this opportunity: Ericsson is looking for a motivated and technically driven Associate Engineer – DS1 & TA1 to join our growing Service Delivery team. In this role, you will be at the forefront of ensuring seamless Operations & Maintenance (O&M) across core and cloud network systems, while actively contributing to incident management, automation initiatives, and AI-driven operational enhancements. This is a high-impact opportunity where your expertise will directly influence network stability, customer experience, and the evolution of intelligent, future-ready telecom services. You will collaborate closely with cross-functional teams, hardware partners, and global support organizations — making this a truly dynamic and rewarding career move. This role operates on a 24x7 rotational shift basis. What you will do: - Deliver end-to-end O&M support, ensuring consistent availability and optimal performance of core and cloud network systems. - Take ownership of incident and emergency handling, driving timely resolution and thorough Root Cause Analysis (RCA) for critical network events. - Support project execution activities including new node acceptance testing and technology rollouts, ensuring smooth integration into the live network. - Champion automation and AI-driven initiatives focused on predictive maintenance, proactive fault detection, and overall operational efficiency. - Monitor and review TT, CR, and AT performance metrics, ensuring full adherence to MSTOP operational guidelines. - Manage MIR releases and user access controls in alignment with Ericsson's operational standards and security policies. - Work collaboratively with cross-functional teams, hardware partners, and key stakeholders to ensure seamless service delivery. - Engage with regional and global support teams for escalation management and continuous knowledge sharing. The skills you bring: Education - Bachelor's degree in Engineering — Telecommunications, IT, Computer Science, or an equivalent discipline. Experience - 1–3 years of hands-on experience in Telecom O&M, Service Delivery, or Customer Support. - Prior exposure to the Ericsson Charging System is a preferred advantage. - Experience with AI/ML-driven operations or automation frameworks will be considered a strong plus. - Familiarity with incident, problem, and change management processes and frameworks. Technical Competence - Solid understanding of Intelligent Networks (IN), CAMEL, and INAP protocols. - Knowledge of Voice Call & Signaling Routing, Network Architecture, and Telecom Protocols. - Capability to perform end-to-end performance audits and network optimization. - Working knowledge of IP Networking and Network Security concepts. - Exposure to AI-based monitoring tools and data analytics platforms. Certifications (Preferred) - ITIL, Oracle, CCNA, or Red Hat certifications are highly valued. - Certifications in Cloud, Automation, or AI/ML technologies will be considered an added advantage.