Ericsson—L1FM Engineer- Core TXN IP

Job description

Description: Join our Team About the Opportunity Ericsson is looking for an experienced L1 Fault Management Engineer to join the Network Operations team in Noida. The role supports 24x7 global operations through alarm monitoring, fault analysis, incident management, and service restoration across RAN, IP, Core, and Transmission networks. What You Will Do • Monitor alarms and perform first-level fault analysis using Ericsson OSS/NMS and multi-vendor EMS tools. • Correlate alarms, conduct initial RCA, prioritize incidents, and coordinate with L2/L3 and field teams to restore services within SLA. • Manage incidents from detection through closure and support problem, change, and major incident management in line with ITIL and Ericsson GSC standards. • Identify recurring faults, improve monitoring and alarm processes, and prepare fault trend, network health, and performance reports. • Maintain accurate documentation, SOPs, runbooks, knowledge articles, and shift handovers. • Mentor junior engineers and support team onboarding and training. What You Bring • 3–10 years of experience in telecom network operations or L1 fault management. • Strong expertise in one or more domains: RAN (2G/3G/4G/5G), IP transport, Core (MSC/EPC/IMS/5GC), or Transmission (SDH/DWDM/Microwave/Packet Transport). • Knowledge of fault management, alarm correlation, performance monitoring, SLA management, and ITIL processes. • Strong troubleshooting, communication, ownership, and stakeholder-management skills. • Bachelor’s degree in Telecommunications, Electronics, Computer Science, or equivalent. • Willingness to work 24x7 rotational shifts, including weekends and holidays. • ITIL Foundation or relevant Ericsson/Cisco certification is preferred.