Ericsson—Engineer IP

Job description

Description: Join our Team About this opportunity This Role is responsible for Alarm analysis, Operation-maintenance, trouble-shooting & Change Request Implementation on IP nodes (like Routers ,switches ,firewalls, load balancers and security gateways etc). Also responsible for Trouble Ticket analysis and resolution of trouble tickets raised by Customer / L2 Teams. Fault management on all routers and switches equipment and follow up with support in case of raised cases. What you will do - Actively Supervising of ITSM Ticket queues to maintain MTTR. - Analytical skills like logical thinking, Problem solving & handling assignments are mandatory. - Identify root cause of P0/P1/P2/P3/P4 Incidents and recommend appropriate resolution action and other events that Customer identify as requiring Root Cause Analysis (RCA). - First point of contact for support of any alarm/event/KPI related issues. - Close Collaboration with Field Team for all field activities (Hardware failures, Node unreachable etc.). - Ensure timely restoration of Services maintain MTTR for good customer experience & high Service availability to maintain Service Level Agreement (SLA). - Proactive involvement to detect possible failures to ensure incident restoration/avoidance whenever engagement by Incident Manager or MS Automated Service Function. - Node health checks and backups & trouble-shoot the deviation identified. - Sharing details for MIR & CSR to respective teams. - End to End Network Understanding. - 3PP/OEM handling, Problem management support, Data Analytics, Customer Governance Handling. You will bring - Good knowledge in IP Networking Protocols like OSPF, ISIS, BGP, BGP-LU, MPLS, Inter-AS, LDP, RSVP, TE, L2VPN, L3VPN, BFD, Segment Routing. - Understanding of Switching VLAN, STP, RSTP, MSTP, VRRP, HSRP. - IP Security protocols- IPSEC, GRE, VPN, CGNat. - CISCO, Spine-leaf Architecture, Border-Leaf Architecture, VX-LAN. - Telecom knowledge (2G, 3G, 4G, 5G Service Flow & Interfaces). - Product/Vendor knowledge on CISCO (mandatory) & Ericsson is preferable. - Good Communication & trouble-shooting skills. - 3-6 years of relevant in IP Domain - Working knowledge of below mentioned IP products and vendors – - CISCO Routers - Cisco Switches - Juniper Routers - Juniper CGNAT - Juniper Switches - RAD-ETX - Huawei-CX Series - Nokia/Alcatel-SAS Series - Firewalls-Checkpoint & Fortinet - Ericsson-BRAS - F5-Load balancer