JPMorgan Chase—Infrastructure Engineer III- Network Rapid Response Team

Job description

Description: You belong to the top echelon of talent in your field. At one of the world's most iconic financial institutions, where infrastructure is of paramount importance, you can play a pivotal role. As an Infrastructure Engineer III at JPMorgan Chase within the Infrastructure Platforms team , you utilize strong knowledge of software, applications, and technical processes within the infrastructure engineering discipline. Apply your technical knowledge and problem-solving methodologies across multiple applications of moderate scope. Job responsibilities - Accountable for incident, problem, change management, risk, vendor and client relationship, internal and external communications, service delivery, lifecycle management, and service evolution. - Execute day-to-day duties of the function and define and drive MIS requirements to support and improve the business processes supported. - Act as the primary customer interface for day-to-day issues and queries. - Demonstrate leadership skills and emerging management capability (e.g., Team Leader / SME). - Coach and mentor less experienced team members and support overall team management responsibilities. - Develop organizational functional goals, priorities, and service objectives aligned to the overall GT strategy. - Create original documentation and update existing documentation. - Act independently and leverage critical thinking. - Advocate for the customer base when faced with infrastructure or business-critical issues. - Uses enterprise-authorized AI capabilities within the work environment to accelerate monitoring and capacity analysis and documentation, validating outputs and handling operational data according to sensitivity and security requirements. - Applies reuse-first, AI-assisted approaches to identify recurring capacity risks and improve remediation workflows, ensuring changes are validated and aligned to resiliency and security expectations. Required qualifications, capabilities, and skills - Formal training or certification on infrastructure disciplines concepts and 3+ years applied experience - Demonstrated strong experience in Network Operation. - Expertise in one or more network technologies: Routing & Switching (LAN, WAN) including metropolitan-scale networks - Expertise in IP services such as load balancing, Bluecoat proxies, and firewalls. - Expertise in data center technologies (Nexus, ASR, VXLAN, Cisco ACI / SIMPL, Arista Fabric). - Expertise in optical technologies (Ciena). - Experience working in a banking, exchange, or technology environment within a global organization. - Understanding of network infrastructure components and how they are tracked and managed in various systems. - Ability to use (or learn) scripting languages such as Python, Ansible, etc. - Demonstrated experience using enterprise-authorized AI capabilities within the work environment to support infrastructure engineering workflows with strong validation habits and awareness of data sensitivity. - Ability to review and validate AI-assisted recommendations before implementation, escalating when uncertain and ensuring outcomes align to resiliency, security, and auditability expectations. Preferred qualifications, capabilities, and skills - Communicate clearly in writing and verbally. - Collaborate effectively across teams and stakeholders. - Prioritize competing demands in a high-pressure environment. - Adapt quickly to changing priorities and technologies.