JPMorgan Chase—Product Owner - Lending operations - Associate

Job description

Description: Are you looking for an exciting opportunity to join a dynamic and growing team in a fast-paced and challenging area? This is a unique opportunity to work in the Product Management team, partnering with the Business to drive AI-first transformation across end-to-end deal booking. As an Associate – Product Owner in the Digital & Platform Services team, you will play a key role in leveraging AI and intelligent automation to streamline the end-to-end booking lifecycle—reducing manual touchpoints, accelerating accuracy, and driving business performance. The role requires strong domain understanding of lending operations and the end-to-end loan lifecycle, with a focus on how AI and automation enhance workflows across origination, booking, and servicing. Working knowledge of vendor platforms such as Finastra Loan IQ, FIS ACBS, and other market-leading lending systems is essential. Job Responsibilities: - Set product vision/strategy and shape the roadmap through discovery (interviews, process deep-dives, data/controls analysis). - Own and refine the backlog (epics/features/stories) aligned to priorities and measurable outcomes. - Track success metrics across cost, functionality, risk posture, and reliability to drive decisions. - Drive simplification/modernization of commercial lending servicing with engineering partners. - Deliver scalable capabilities across the lending lifecycle (credit, underwriting, closing, funding and servicing). - Ensure requirements are clear, testable, and traceable—avoiding one-off solutions. - Align business, ops, tech, and controls on scope, sequencing, and trade-offs. - Manage dependencies, risks, and decisions; communicate changes clearly. - Ensure operational readiness and adherence to risk/control and quality standards. - Lead QA/UAT and support go-live, hypercare, and continuous improvement using feedback and outcomes. - Identify productivity/efficiency/control improvements via redesign, digitization, and automation and Use personas/UX inputs to keep decisions user-centric. Required qualifications, capabilities and skills: - Bachelor's Degree with minimum 8 years’ experience including minimum of 5 years of experience or equivalent expertise in product management or a relevant domain area, for commercial lending or experience in a Back office/Financial industry - Advanced knowledge of the product development life cycle, design, and data analytics - Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management - Demonstrated prior experience of senior stakeholder / dependency management - Knowledge of technology standards, industry trends, and emerging technologies, including artificial intelligence. - Experience writing technical stories using industry-standard tools and notations (e.g., Jira/Confluence) Preferred qualifications, capabilities and skills: - Candidates with knowledge of loan systems like Loan IQ, ACBS will be an added advantage - Demonstrated experience applying AI and automation to transform operational workflows - Knowledge of lending products, credit documentation, and end-to-end loan lifecycle processes - Solid understanding of project management and business analysis techniques - Strong communication and stakeholder management skills—able to translate between business and technology audiences with clarity - Commercial awareness with a genuine interest in business development and how technology drives value