KPMG—Assistant Manager

Job description

Description: Assistant Manager, Offshore Strategy & Enablement This role serves as a key partner to offshore strategy leadership, helping execute governance, workforce planning, performance management, reporting, and operational improvement initiatives that support LRMC's global delivery and offshoring objectives. Responsibilities - Offshore Strategy Execution & Program Support - Support the execution of LRMC's offshore workforce strategy, partnering with leadership to implement initiatives that align with business objectives and operational priorities; assist with evaluating opportunities to expand and optimize offshore capabilities and support strategic target operating model (TOM) and enablement initiatives - Conduct research and analysis on industry trends, offshore delivery models, workforce strategies, and emerging risks to support leadership decision-making; help drive adoption of a "one-firm" culture by fostering collaboration and effective partnerships across onshore and offshore teams. Contribute to location strategy assessments, workforce planning activities, and operational readiness efforts. - Governance, Reporting & Performance Management - Support the development and administration of performance management frameworks, including Key Performance Indicators (KPIs), operational scorecards, and reporting dashboards; assist in monitoring quality, productivity, and efficiency metrics while identifying improvement opportunities and coordinating remediation efforts - Analyze operational and workforce data to identify trends, generate insights, and recommend process improvements; support the development, maintenance, and reporting of Service Level Agreements (SLAs) and operational performance measures; partner with business leaders to drive continuous improvement initiatives and enhance service delivery - Offshore Enablement & Workforce Management - Coordinate the offshore enablement lifecycle, including intake management, business case support, workforce planning, onboarding coordination, and transition tracking; maintain headcount reporting, workforce metrics, and governance documentation to ensure accuracy and transparency; monitor program risks, issues, and dependencies and escalate concerns as appropriate - Stakeholder Management & Communication - Build and maintain effective working relationships with offshore delivery centers, LRMC stakeholders, and cross-functional teams; prepare presentations, business cases, governance materials, and performance updates for leadership meetings; support stakeholder communications and change management activities associated with offshore initiatives - Facilitate governance meetings, working groups, and project reviews; track action items, decisions, and commitments to ensure timely execution and accountability - Risk & Financial Management - Support financial tracking and benefits realization activities for offshore initiatives; assist in validating business case assumptions, workforce forecasts, and operational performance outcomes to ensure alignment with business objectives - Operational Excellence & Continuous Improvement - Promote operational excellence by supporting process standardization, documentation, knowledge-sharing initiatives, and continuous improvement programs across global teams - Values & Leadership - Act with integrity, professionalism, and personal responsibility to uphold KPMG's respectful and courteous work environment Qualifications/Experience - Minimum five to seven years of recent experience in program management, operations, governance, workforce strategy planning enablement, transformation, risk management, or a related function. - Experience supporting offshore, global delivery, shared services, or workforce transformation initiatives or operational excellence initiatives preferred. - Experience in Risk Management, Legal Operations, Professional Services, or a related corporate business environment preferred. - Demonstrated experience managing cross-functional projects and stakeholder relationships. - Bachelor's degree from an accredited college or university required; advanced degree preferred Knowledge & Skills - Strong project and program management skills with the ability to manage multiple priorities simultaneously. Strong organizational skills and attention to detail. - Experience developing KPIs, operational reporting, dashboards, and performance management processes. - Strong analytical and problem-solving skills with proficiency in data analysis and reporting tools. - Knowledge of continuous improvement and process optimization methodologies. - Effective verbal and written communication skills, including experience preparing executive-level presentations and business cases. - Ability to collaborate effectively across geographically dispersed teams and cultures. - Advanced proficiency in Microsoft Excel, PowerPoint, and data visualization/reporting tools. Strong proficiency in leveraging to build skills around using technology and GenAI tools Leadership Competencies - Demonstrated ability to influence stakeholders without direct authority. - Strong collaboration and relationship management skills. - Proactive, solutions-oriented mindset with a focus on execution and results. - Commitment to developing strong partnerships and driving operational excellence. Reporting Relationship Reports To: Director - Deliver Model Strategy Lead Direct Reports: May supervise Senior Analysts, Analysts, or Program Coordinators