BCG—Global IT Configuration Engineer Manager

Job description

Description: Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do In a world where data is critical to BCG's success, we are building first-class, foundational capabilities and products across the firm. Within this vision, LEAP is delivering BCG's new Learning platform to power the firm's learning and development needs. We are looking for a Business Analyst to join the Configuration Squad. In this role you will analyse the work required to stand up and evolve BCG's new Learning platform, translate business and functional needs into clear requirements, and make the changes directly in the new system. You will communicate closely with stakeholders across the business, functional subject matter experts, and IT colleagues, alongside your Product Owner, Chapter Leads, and squad members, supporting both day-to-day operations and transformative change. Your key responsibilities will include: - Analyse the work required for BCG's new Learning platform and translate business and functional needs into clear, actionable requirements. - Configure changes directly in the new Learning platform, owning hands-on system configuration for the squad. - Elicit, document, and validate requirements by engaging multiple stakeholder groups and subject matter experts. - Write clear, well-structured user stories and acceptance criteria understandable by both technical and functional colleagues. - Create, update, and maintain requirements documentation (e.g., PRDs / functional specifications). - Communicate clearly with stakeholders at all levels, anticipating questions and translating technical details into plain language. - Develop and execute test plans (functional, integration, and user acceptance testing) to validate configured changes. - Manage and triage support requests in a query management system (e.g., ServiceNow). - Work within an Agile framework, actively participating in sprints and ceremonies, and owning your area of the backlog. - Proactively flag risks and dependencies, keeping learner impact and business value as the priority. What You'll Bring Education - Bachelor's degree required. - 5–8 years of experience as a business / systems analyst, ideally supporting or configuring enterprise applications. Experience / Knowledge - Experience in the Learning domain/technology preferred; HR tech/domain acceptable. - Hands-on experience configuring SaaS / enterprise platforms and making changes directly in the system. - Experience engaging with multiple stakeholder groups to gather complex business requirements. - Experience working within Agile structures/sprints, writing Agile user stories, and using Jira. - Experience developing and executing test plans and strategies for system-level testing (functional, integration, performance, and user acceptance testing). - Experience managing support requests in a user query management system, like ServiceNow. - Experience with data analysis in Excel or AI tools; reading/writing SQL queries and analysing data in Snowflake is a plus. - Strong analytical and problem-solving skills to quickly identify and troubleshoot issues. - Strong written and verbal communication skills. Who You'll Work With The Business Analyst is a role within the Configuration Squad, part of LEAP in BCG's digital products organisation. Reporting to the IT Director, you will work day-to-day with your Product Owner, Chapter Leads, Scrum Master, and squad members, as well as functional business partners, subject matter experts, and IT colleagues. You will collaborate closely with stakeholders across the business to analyse, configure, and evolve BCG's new Learning platform, supporting both day-to-day operations and transformative change. Additional info You’re Good At: - Translating learning and business needs into product requirements — asking the right questions and pushing past surface-level answers. - Configuring business applications hands-on and making changes directly in the system. - Writing clear, well-structured user stories, acceptance criteria, and requirements documentation. - Communicating clearly, both verbally and in writing, with all staff levels including leadership; excellent listening skills. - Engaging and managing stakeholders across business, functional, and IT groups, and collaborating remotely with global experts. - Being outcome-focused — keeping learner impact and business value front of mind. - Owning your workstream — taking responsibility for your area of the backlog and delivery, proactively flagging risks. - Managing data definitions and basic governance — flagging when a decision has governance implications. Working within an Agile framework. At BCG, our people and relationships are at the heart of everything we do. We believe that in-person collaboration plays an important role in our culture, mentorship, and professional development. For this role, you will generally be expected to work from a BCG office or in person with clients on a regular basis (typically around 50% of working time), depending on business needs and in line with local policies and practices. We aim to provide a dynamic and collaborative environment that fosters connection and teamwork. Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.