Deloitte—T&T | Customer | S&S | Associate Director | SFDC | Delhi

Job description

Description: The team Enterprise technology has to do much more than keep the wheels turning; it is the engine that drives functional excellence and the enabler of innovation and long-term growth. Learn more about: Customer Your work profile As an Associate Director in our customer Team you’ll build and nurture positive working relationships with teams and clients with the intention to exceed client expectations: - Role Summary Driving enterprise-scale CRM transformation programs using Salesforce by combining strategic advisory, solutioning, delivery excellence, and business growth. This role will be responsible for owning client relationships, shaping large deals, leading complex programs, and building Salesforce capabilities within the firm. Key Responsibilities Client Advisory & Transformation Leadership - Lead CXO-level conversations on CRM, customer experience, and digital transformation - Define CRM strategy, operating model, and transformation roadmap - Act as a trusted advisor across sales, service, and customer lifecycle transformation Program Leadership & Delivery - Own end-to-end delivery of large Salesforce programs across geographies - Drive governance, stakeholder alignment, risk management, and delivery outcomes - Ensure quality, timelines, and commercial performance Solutioning & Pre-Sales - Lead RFP responses, solution design, and deal shaping - Drive estimation, pricing strategy, and win themes - Present solution approaches and transformation roadmaps to clients Practice & Capability Building - Build and scale Salesforce practice capabilities, assets, and accelerators - Drive innovation across AI, automation, and data-led CRM use cases - Strengthen partnerships within the Salesforce ecosystem Business Growth & Account Expansion - Drive revenue growth across existing and new accounts - Lead account mining, cross-sell, and upsell initiatives - Contribute to pipeline development and market expansion Technology & Architecture Oversight - Provide direction on solution architecture, integrations, and data strategy - Ensure scalable and sustainable Salesforce implementations People & Leadership - Lead and mentor large consulting teams - Drive capability development and resource planning - Foster a high-performance, client-centric culture Experience & Qualifications - 10- 15 years of experience in consulting, CRM, or enterprise transformation - Strong expertise in Salesforce ecosystem across delivery, advisory, and solutioning - Proven experience in leading large-scale transformation programs and managing senior stakeholders - Strong understanding of CRM processes, enterprise integrations, and digital transformation - Demonstrated ability in business development, deal shaping, and practice growth - Salesforce certifications preferred; MBA or equivalent qualification preferred - Experience across industries such as Manufacturing, Life Sciences, Automotive, BFSI, or ER&I preferred