Standard Chartered—Associate Manager- Accounts Payable

Job description

Description: Job Summary The Associate Manager - Accounts Payable is responsible to support the delivery of operational excellence by managing day-to-day process activities, ensuring compliance with regulatory and internal control requirements, driving service quality, and contributing to continuous improvement initiatives. The role is responsible for achieving operational targets, supporting stakeholder requirements, and fostering a high-performance culture aligned with SCB values and standards. Key Responsibilities • Handle core P2P processes including vendor onboarding, invoice processing and validation, payment runs, reconciliations, travel and expense management, MIS, and payment approvals. • Allocate invoices daily for indexing, assessment, and processing as required. • Ensure accurate capture and review of all necessary fields during assigned activities. • Prioritize urgent invoices based on instructions from the Manager or Team Coordinator (Country Finance) via Service Now tickets. • Review incomplete or incorrect invoices before moving them to the rework queue. • Maintain 100% accuracy in all assigned activities. • Receive volume allocation according to job objectives agreed with the line manager. • Process journals with complete accuracy, based on the input received • Establish and maintain effective financial and operational controls. • Continuously review assigned processes to identify opportunities for quality and process improvements. • Implement tools to measure and monitor customer satisfaction levels and report the same. • Supervise the team, provide on-the-job and other trainings to the staff • Coordinate with other R2P team leaders and across functions to ensure cooperation and smooth operations. • Monitor customer service standards to ensure compliance with Service Level Agreements (SLAs) and consistently meet or exceed requirements. • Diligently maintain DOIs and SLAs. • Assist line managers in preparing monthly MIS reports, including team volumes, individual volumes, daily allocations, and billings. • Demonstrate accounting expertise in end-to-end P2P processes. Other Responsibilities / Requirements • Experience in new transitions and process stabilization (Preferably). • Manage assigned tasks professionally and efficiently in compliance with SLA and DOI guidelines. • Maintain responsiveness to stakeholder needs and ensure effective and regular communication. • Deliver seamless service for migrated processes. • Possess strong awareness of process risks and a solid understanding of system and process controls. • Hold knowledge of both upstream and downstream processes. • Serve as a Relationship Manager for assigned countries. • Coordinate with IT support for system issue ticketing. Motivations • Accountability • Customer Focus • Effective Communication • Analytical Thinking • Problem Solving • Collaboration • Adaptability • Attention to Detail • Continuous Learning Skills and Experience Must-have Skills • Advanced Accounts Payables Knowledge (E2E) • Good accounting knowledge • Process & Operations Management • Stakeholder Management • Quality Management • People Management • Good understanding of Operational Risk & Controls • Continuous Improvement • Methodologies • Reporting & Analytical knowledge Other Skills • MS Excel, PPT, Power BI, and Reporting Tools • SAP (VIM / S4 HANA / Ariba) Qualifications Key Experiences • 5–8 years of experience in Accounts Payable, Procure-to-Pay (P2P), or Requisition-toPay (R2P) operations. • Experience within Banking, Financial Services or Shared Services preferred. • Exposure to multinational and high-volume transaction environments is an advantage • Proven experience handling complex AP transactions, audits, controls, and stakeholder management. • Proven experience in managing end-to-end operational processes. • Strong understanding of operational risk, controls, and regulatory requirements. • Experience in process improvement, automation, and transformation initiatives. • Demonstrated ability to engage with senior stakeholders and drive business outcomes • Proven experience in Process management, Stakeholder management & Team Management Certifications/Qualifications • Any Degree or master’s degree in commerce or business administration Languages • English About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we: - Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do - Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well - Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What we offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. - Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. - Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. - Flexible working options based around home and office locations, with flexible working patterns. - Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits - A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. - Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.