Kotak Mahindra Bank—Team Member-Training-CEC-HO & SUPPORT-Training

Job description

Description: - Training Lead will manage & deliver training programs to enhance employee skills & knowledge. - Effectively manage team of trainers and up-skill them on Training skills, sales and help new RMs to scale up quality scores & focus on relationship and transactional Net Promoter Score (R-NPS/T-NPS) - Plan and facilitate new hire, refresher training and compliance based functional training to new and existing officers /employees. - Plan and Conduct Refresher on predetermined frequencies and ensure accuracy and effectiveness of training - Drive sales targets and implementation of sales strategies devised for process. - Evaluate Training effectiveness, gather feedback & recommend improvement programs. - Provide feedback on OJT/Coaching / Feedback. - Monitor calls on functional and behavioral parameters. - Maintain accurate training records, track trainer performance & and ensure compliance Candidate Profile - Minimum education – Graduate or Post Graduate - Should be a Trainer or Team Leader with 3-5 Years preferably in a bank’s Customer Contact Center/ Call Center with relevant experience in VRM/Retail Liabilities/Credit Card - Must have excellent presentation and communication skills. - Having a team handling experience would be desirable