Kotak Mahindra Bank—Team Member - MIS-CREDIT CARD-Marketing HO

Job description

Description: Job Description: Credit Card Product - MIS Team Manager Department: Credit Card-Marketing HO Experience Level: 4 to 7 years overall (2–3 years in credit card domain is preferred) Grade : M4-M5 Key Responsibilities: 1. Data Management & Reporting: · Develop and maintain robust MIS (Management Information System) for credit card products. · Generate and automate regular reports and dashboards using DEX, SAS, SQL, Power BI, and Excel. · Perform detailed credit card portfolio analysis, transaction trends, and product performance to provide actionable insights. · Ensure timely delivery of accurate analysis reports to stakeholders and senior management. 2. Business Insights & Analytics: · Conduct deep-dive analysis on credit card portfolios to identify growth opportunities and risks. · Monitor key performance indicators (KPIs) such as spend patterns, customer retention, delinquency rates etc. · Support product teams in pricing strategies, credit risk evaluations, and campaign performance. 3. Data Integrity & Quality: · Ensure data accuracy and consistency across all reporting systems and databases. · Collaborate with IT and data engineering teams to resolve data discrepancies and system issues. 4. Stakeholder Collaboration and Team management: · Work closely with product managers, risk teams, and marketing teams to support data-driven decision-making. · Present insights and findings in a clear, concise manner to technical and non-technical audiences. · Lead a team of 3-5 people. 5. Process Improvement: · Identify and implement opportunities for process automation and efficiency improvements. · Stay updated on best practices and emerging tools in data analytics and reporting. Qualifications & Skills: Technical Expertise: Proficiency in DEX, SAS, SQL, Power BI, and advanced Excel (including pivot tables, macros, and complex formulas) is a must. Strong understanding of data visualization principles and dashboard creation. Industry Knowledge: 2–3 years of hands-on experience in the credit card domain, with exposure to product performance and portfolio analysis. Familiarity with credit card lifecycle processes, customer segmentation, and regulatory compliance. Analytical & Problem-Solving Skills: Exceptional ability to interpret complex data and present actionable insights. High attention to detail and accuracy in data analysis. Soft Skills: Excellent communication and presentation skills. Ability to manage multiple tasks and meet tight deadlines in a fast-paced environment. Preferred Qualifications: Experience with advanced analytics tools or programming languages (e.g., Python, R). Certification in data analytics tools like DEX, SAS, Power BI, or SQL is a plus.