Kotak Mahindra Bank—Team Member-Process-Credit Card-Marketing HO

Job description

Description: Position: Sales Training & Development Manager – Consumer Bank Location: Mumbai Function: Consumer Banking – Learning & Development / Sales Enablement Grade: (As per internal banding) Reporting to: Outbound Head / Training Manager (Consumer Bank) Department: Credit Card-Marketing HO Grade: M1 to M3 Key Responsibilities - Sales Onboarding: Deliver structured induction programs for new sales hires (CASA, Loans, Credit Cards) to ensure faster readiness and productivity - Sales Training Delivery: Conduct training on sales techniques, product knowledge, objection handling, and customer engagement - Capability Building: Drive initiatives to enhance selling skills, cross-sell/upsell capabilities, and customer-centric selling approaches - Product & Compliance Training: Ensure sales teams are aligned on product updates, policies, and regulatory requirements (RBI guidelines) - Performance Enhancement: Analyze sales MIS to identify gaps and conduct targeted refresher training for low performers - Field Coaching: Provide on-ground coaching and support to sales teams through field visits and joint calls - Content Development: Create training modules, sales playbooks, scripts, and digital learning content - Stakeholder Management: Collaborate with Sales Heads, HR, Product, and Compliance teams to align training with business needs Eligibility Criteria - Minimum 5+ years of experience in Banking/NBFC Sales or Sales Training - Prior experience in Consumer Banking or Credit Cards preferred - Strong understanding of sales processes and frontline challenges - Proven track record in improving sales performance or enabling teams Required Skills - Strong sales training & facilitation skills - Good understanding of banking products and regulations - Excellent communication and presentation skills - Ability to analyze sales data and identify skill gaps - High energy, result-oriented, and willingness to travel for field coaching