Kotak Mahindra Bank—Operations Team Supervisor-OPS-CMS Operations

Job description

Description: Kotak Mahindra Bank Department Cash Management Services Level M5 Operations Management: - Market knowledge of Payment Products and applicable regulatory guidelines. - Product knowledge of NEFT, RTGS, Internal Transfers, IMPS - Processing of offline files through Different systems - Understanding accounting entries for NEFT, RTGS, Internal Transfers, IMPS - Understanding of settlement process and reconciliation - End to end control checks during processing - Efficiently and diligently doing recon of Pool accounts - Publishing recon and other daily MIS to Senior Management - Liaising with IT, BSG teams for system issues - Ensures that all transactions are processed as per agreed SLA and approved procedures and guidelines. - Activities to be done as per the process defined maker checker to be followed and no exception to be taken. - Ensures effective customer service through timely delivery and efficient escalation management. - Following all set process and deviations if any are having requisite approvals. - Technical competencies in banking applications Eg: Payment Products, Finacle, MS – Office Key Responsibilities: - Should have good understanding of Cash Management Services business. - Knowledge of onboarding and transaction cycles of all conventional cms payment and collection products. - Market knowledge of BBPS, UPI , API and payment gateway products. - End to end understanding of the regulatory guidelines, various payment flows & reconciliations. - Should able to handle new system requirements & UAT etc. - Should have strong analytical skills & problem-solving ability. - Engaging and envisaging in ideas for new projects /process /system rollouts, automation etc. - Ability to manage team - Qualification – Graduate / Post-Graduate - Detail oriented and ability to multi-task - Good Interpersonal skills and ability to work in teams - Excellent Communication Skills - Proficiency in MS-Office - Diploma or Graduate in electrical engineering with minimum 3 years of work experience in Data center management/ operations - 6-9 yrs of work experience.