WNS Global Services—Lead Associate - Operations (Accounts Receivable) - Vimannanagar - US Shifts WFO

Job description

Description: WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence – WNS’ core differentiator – with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact. We are seeking a proactive, customer-focused and results-driven Accounts Receivable Specialist responsible for managing end-to-end accounts receivable operations, including customer billing, collections, cash application, dispute resolution, customer master data management, and month-end AR closing & reporting. The role ensures timely collection of receivables, accurate accounting of customer transactions, and compliance with company policies and accounting standards. Demonstrated ability to identify discrepancies, streamline AR processes, and build strong relationships with clients and internal teams. REPONSIBILITIES • Credit Management- Assess and evaluate customer creditworthiness by analyzing financial data, payment history, and market information. • Set and monitor customer credit limits in line with company policy and management approvals. • Review and update credit terms periodically to balance business growth and risk exposure. • Work closely with Sales and Finance teams to approve new credit applications and manage ongoing customer credit reviews. • Identify high-risk accounts and recommend appropriate actions, such as credit holds or adjusted payment terms. • Maintain accurate documentation of credit assessments, approvals, and correspondence. • Collections- Monitor accounts receivable aging reports to identify overdue invoices and initiate timely follow-ups. • Communicate with customers to ensure prompt payment and resolve billing or payment-related issues. • Develop strong working relationships with customers to support effective credit and collections management. • Coordinate with Sales, Operations, and Customer Service teams to resolve disputes impacting payments. • Provide weekly updates on collections performance and forecast expected receipts. • Cash Application - Accurately apply customer payments to open invoices using remittance advice, bank statements, or customer communication. • Identify and resolve unapplied or unidentified cash in a timely manner. • Perform daily reconciliation of cash receipts with bank deposits and system postings. • Coordinate with Treasury and Finance teams to ensure accurate and timely recording of all receipts. • Dispute Management - Investigate and resolve customer disputes related to billing, pricing, short payments, or deductions. • Document all disputes and resolutions in the system for audit and reference. • Collaborate with Sales, Operations, and Customer Service teams to expedite dispute resolution. • Track and report recurring issues to support process improvement initiatives. • Customer Master Data Management- Create, update, and maintain accurate customer master data, including billing and contact information, credit limits, and tax details. • Ensure all customer data complies with company policies, internal controls, and approval hierarchies. • Periodically audit and cleanse customer master records to ensure accuracy and prevent duplication. • Coordinate with Credit Control and Compliance teams during customer onboarding and updates. • Month-End Closing & Reporting- Perform month-end AR closing activities, including reconciliations, accruals, and aging analysis. • Prepare AR reports, including DSO (Days Sales Outstanding), aging, and collection forecasts for management review. • Support external and internal audits by providing necessary documentation and analysis. • Identify process gaps and contribute to continuous improvement in AR operations • Accuracy of cash application and credit management. • Timeliness of collections and dispute resolution. • Compliance with credit policies and AR closing timelines. • Customer satisfaction regarding billing and payment processes BCOM, MBA (Finance)