Amazon—Investigation Associate, TORX Ops - VAR

Job description

Description: Amazon India is seeking dedicated, hardworking, analytical candidates with a proven track record of performance and results-oriented thinking, to join the Transaction Risk Management Team. Candidates will be responsible for a wide range of duties related to the investigation and Elimination of online ecommerce risk. Ideal applicants will have experience in the ecommerce payments space, previous trust and safety experience, and experience succeeding in a customer-driven workplace. All candidates will be analytical and capable of succeeding in a fast-paced team environment. The Investigation Associate position relies on excellent judgment to plan and accomplish goals and will work under very limited supervision of the Manager. Excellent individual problem-solving and analytical skills are used to authenticate customers and complex transactions. Nearly all decisions are expected to be made independently with little to no guidance and a high degree of accuracy. The Investigation Associate will be required to engage in frequent written and verbal communication with department management, risk analysts, risk engineers, other company associates and third-parties to accomplish goals. They may also be required to contact customers by phone. Productivity and quality assurance will be evaluated along with the overall contribution to the development of the department. · Basic Qualifications Communication Skills • Excellent written and spoken English skills and an ability to compose a grammatically correct, concise and accurate written response • Excellent interpersonal skills, with the ability to communicate complex transactional issues correctly and clearly to both internal and external customers Problem Solving Skills • Demonstrated ability to work independently and make complex investigation decisions with little to no guidance • Excellent problem solving skills • Demonstrated ability to analyze problems logically • Self disciplined, diligent, proactive and detail oriented • Strong time management and organizational skills • Effectively prioritizes work time to ensure productivity and fulfills department standards for time spent • Excellent ability to determine situational needs and provide appropriate solutions Key job responsibilities The Investigation Associate position relies on excellent judgment to plan and accomplish goals and will work under very limited supervision of the Manager. Excellent individual problem-solving and analytical skills are used to authenticate customers and complex transactions. Nearly all decisions are expected to be made independently with little to no guidance and a high degree of accuracy. The Investigation Associate will be required to engage in frequent written and verbal communication with department management, risk analysts, risk engineers, other company associates and third-parties to accomplish goals. They may also be required to contact customers by phone. Productivity and quality assurance will be evaluated along with the overall contribution to the development of the department. · Basic Qualifications A day in the life • Excellent written and spoken English skills and an ability to compose a grammatically correct, concise and accurate written response • Excellent interpersonal skills, with the ability to communicate complex transactional issues correctly and clearly to both internal and external customers About the team • Demonstrated ability to work independently and make complex investigation decisions with little to no guidance • Excellent problem solving skills • Demonstrated ability to analyze problems logically • Self disciplined, diligent, proactive and detail oriented • Strong time management and organizational skills • Effectively prioritizes work time to ensure productivity and fulfills department standards for time spent • Excellent ability to determine situational needs and provide appropriate solutions Requirements: - Experience in written and spoken English and an ability to compose grammatically correct, concise and accurate written responses - Experience using strong customer service, communication, and interpersonal skills - Bachelor's degree in Finance, Accounting, Business, Economics or a highly analytical field (e.g., Engineering, Math, and Computer Science), or experience demonstrating problem solving and root cause analysis - Experience completing complex tasks quickly with little to no guidance and react with appropriate urgency to situations that require a quick turnaround, or experience in profee auditing, coding, and documentation requirements - Experience in managing and troublshooting network, or experience that includes strong analytical skills, attention to detail, and effective communication abilities Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.