Capgemini—SAP S/4 Service Delivery Manager

Job description

Description: At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world’s most innovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as they provide unique R&D and engineering services across all industries. Join us for a career full of opportunities. Where you can make a difference. Where no two days are the same.Your RoleLead and manage large-scale SAP S/4HANA AMS (Application Management Services) engagements, ensuring service excellence and operational stability.Drive delivery governance, stakeholder management, and end-to-end ownership across SAP support and enhancement services.Support business growth through pre-sales, value proposition development, and add-on sales opportunities.Oversee cross-functional teams (100+ FTEs), resource planning, service delivery metrics, and continuous improvement initiatives.Ensure adherence to ITIL, Agile/Scrum practices, and maintain strong client relationships while delivering business outcomes.Your ProfileTotal experience Required:14-16 years only.SAP S/4HANA AMS Delivery: AMS Leadership, Service Delivery Management, Hypercare, Support Operations.Business Process Knowledge: OTC (Order to Cash), STP (Source to Pay), RTR (Record to Report), Finance & Procurement.SAP Ecosystem: Ariba, Concur, OpenText VIM, MDG, Solution Manager (SolMan).Service Management & Governance: ITIL, SLA/KPI Management, Stakeholder Management, Client Engagement, Continuous Improvement.Leadership & Project Management: Large Team Management (100+ FTE), Agile/Scrum, JIRA, MS Project, Pre-sales, Delivery Governance.What you'll love about working hereYou can shape your career with us. We offer a range of career paths and internal opportunities within Capgemini group. You will also get personalized career guidance from our leaders.You will get comprehensive wellness benefits including health checks, telemedicine, insurance with top-ups, elder care, partner coverage or new parent support via flexible work.At Capgemini, you can work on cutting-edge projects in tech and engineering with industry leaders or create solutions to overcome societal and environmental challenges. Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.