NTT DATA—Salesforce Training Content Creator

Job description

Description: NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Salesforce Training Content Creator to join our team in Hyderabad, Telangana, India. Role: Salesforce Training Content Creator We are seeking a Senior Salesforce Training Content Creator with 5+ years of experience to design and build our global enablement library. In this role, you will translate complex Salesforce workflows into engaging, easy-to-digest learning assets. You will own the creation of multimedia content, interactive modules, and documentation that empowers both technical teams and business end-users. Key Responsibilities Content Strategy & Instructional Design - Design comprehensive learning paths for diverse roles, including Sales, Support, Admins, and Developers. - Apply modern instructional frameworks (such as ADDIE or SAM) to build scalable, outcome-driven training structures. - Collaborate with Product Owners and SMEs to extract technical details and translate them into simple, universal business language. Multimedia Production - Develop diverse learning assets including interactive e-learning modules, quick-reference guides (QRGs), and visual infographics. - Produce script, record, and edit high-quality video tutorials, walk-throughs, and software simulations. - Build hands-on practice exercises and quizzes within training environments to test and reinforce user knowledge. Maintenance & Governance - Audit the content library regularly to update training materials alongside automated Salesforce seasonal releases and internal custom rollouts. - Manage the Learning Management System (LMS) or internal enablement platforms (like MuleSoft, Trailmaker, or Enablement sites) to track user completion metrics. Required Skills and Qualifications Technical & Tools Expertise - 5+ years of technical content creation experience, with at least 3 years focused specifically on Salesforce platforms (Sales Cloud, Service Cloud, or industry clouds). - Mastery of e-learning authoring tools such as Articulate Storyline, Adobe Captivate, Camtasia, or Vyond. - Strong familiarity with Salesforce user interfaces (Lightning Experience) and standard operational workflows. Instructional & Creative Skills - Superb technical writing skills with an ability to write clear, concise, and jargon-free documentation. - Strong visual design sense for creating professional slides, diagrams, and formatting layout structures. - Excellent project management skills to balance multiple content delivery deadlines simultaneously. Certifications (Preferred) - Salesforce Certified Administrator - Certified Professional in Talent Development (CPTD) or similar Instructional Design certification About NTT DATA NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D. Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us. NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.