EXL—Senior Executive

Job description

Description: Brief Job Description: • Basic understanding of order management process and its corresponding activities • Good communication skills in Spanish and English languages • Receive and enter customer orders into ERP systems accurately • Validate order details (pricing, quantities, customer data, and delivery terms) • Perform basic credit and order checks as per defined guidelines • Coordinate with internal teams (sales, warehouse, logistics, billing) for smooth order fulfillment • Track order status and follow up on delays or discrepancies • Handle order modifications, cancellations, and returns under supervision • Assist in resolving customer queries related to orders and delivery • Ensure proper documentation and compliance with process requirements • Support invoicing by maintaining clean and accurate order data