Ericsson—Senior Technical Authority Expert

Job description

Description: Join our Team About the Role: Ericsson is looking for a hands-on L2 Support Engineer to provide functional and technical support for Netcracker NRM/Billing applications in a 24x7 telecom production environment. The role involves bill cycle monitoring, incident resolution, billing analysis, production validation, and coordination with cross-functional teams. Key Responsibilities: Provide L2 support for Netcracker NRM/Billing applications. Monitor simulation and production bill cycles, billing jobs, interfaces, and application health. Troubleshoot billing, rating, invoice, payment, adjustment, balance, and bill cycle issues. Analyse Oracle database issues using SQL/PLSQL and perform approved production data fixes. Analyse Unix/Linux logs, processes, scheduled jobs, scripts, and batch failures. Handle P1/P2/P3 incidents, meet SLAs, and provide timely stakeholder updates. Perform impact analysis, execute approved workarounds, validate service restoration, and escalate issues to L3 with proper evidence. Conduct RCA and support problem management activities. Support release, deployment, post-deployment validation, and rollback activities. Perform billing/payment reconciliation and data validation. Create and maintain SOPs, troubleshooting guides, checklists, and known-error documents. Coordinate with L1, L3, DBA, TOMS, CSRD, OCS, CRM, Middleware, and Infrastructure teams. Mandatory Skills: Netcracker NRM/Billing Telecom billing and revenue management Oracle SQL/PLSQL Unix/Linux administration and troubleshooting Bill cycle monitoring and production support Shell scripting Incident, problem, and change management 24x7 support with P1/P2/P3 incident handling Good to Have: TOMS, CSRD, OCS, and Mediation REST/SOAP interfaces Kafka/TIBCO Telecom BSS integrations and billing data flows ITIL knowledge Release, deployment, rollback, and production validation experience Why join Ericsson?At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next. What happens once you apply?Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more. Primary country and city: India (IN) || Noida Req ID: 790093